MaryJane DiMarco
Kings Mountain,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. To seek and maintain full-time position that offers professional challenges. Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Team-oriented, dependable and performance-driven. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ACA Licensed Healthcare Agent
Results Companies
Paris, Texas
08.2025 - 12.2025
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Processed changes in insurance policies and periodically reassessed client needs.
- Conducted fact-finding assessments to create sales presentations for client engagement.
Customer Service Representative
Concentrix
Fremont, California
08.2024 - 07.2025
- Managed customer inquiries efficiently, providing detailed product information and support.
- Resolved customer complaints by identifying root issues and implementing effective solutions.
- Collected and documented customer feedback to enhance service delivery and product offerings.
- Ensured service quality by adhering to company protocols and best practices.
Sales Closer
T Mobile - Think Direct Marketing Group
12.2022 - 04.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Adherence to scheduled breaks and call times.
Customer Care Specialist
Aston Carter / Franklin Energy
02.2022 - 09.2022
- Provided customers with detailed information on company products, services and materials.
- Scheduled technician repair appointments at customer request.
- Provided detailed information about available services and requirements.
- Established rapport with callers to build loyalty and support retention goals.
- Entered daily data in computer systems and documented office activities.
- Managed over 80 calls per day,
Customer Service Representative
Logistics Health Incorporated
01.2021 - 11.2021
- Documented conversations with Veterans to track requests, problems and solutions.
- Took 50 to 80 incoming calls from Veterans and Providers to set appointments for Benefits and Compensation
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Licensed Health and Accident Producer/Insurance Agent
TTEC
07.2019 - 12.2020
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Processed changes in insurance policies and periodically reassessed client needs.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Calculated premiums and established payment methods.
- Assisted members to enhance current plans with supplemental benefits to boost sales.
- Closed 95 percent of all sales with positive outcome.
Sales Associate
Spectrum
07.2018 - 07.2019
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Built trusting relationships with customers by making personal connections.
Customer Service Representative
Alorica
03.2018 - 07.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed community reputation through commitment to customer satisfaction and strong client relationships
Pharmacy Claims Assistant
Alorica
11.2016 - 03.2018
- Opened, sorted and monitored claims.
- Created case files, professional correspondence and claims notices.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Researched claims and resolution while managing appropriations of customer needs Intermediary between pharmacy and medical records
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Maintained excellent attendance record, consistently arriving to work on time
Parts Manager
Fatboyz Choppers
06.2014 - 11.2016
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Created and organized customer and vendor files Receiving, processing and ordering of all inventory Manage all fiscal responsibilities including payroll Logging and tracking all inventory Designed and set up store displays and parts room
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Increased Sales by 25 percent.
Owner/Operator
Downtown Cycles
03.2006 - 06.2014
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Lead startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Hosted fundraising events for various charities to boost brand awareness and community engagement.
- Managed day-to-day business operations
Education
Medical Billing And Coding
Fayetteville Technical Community College
Fayetteville, NC07.2022
High School Diploma -
Indian River High School
Chesapeake, VA06.1985
Some College (No Degree) - Paralegal Studies
Phillips Juniior College
Mobile ALSkills
- Inbound and outbound calling
- Creative problem solving
- Quality assurance
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Consultative Selling Techniques
- Billing Systems and Software
- Billing Data Verification
- Discrepancy Resolution
- Collection Practices
- Account and Ledger Reconciliations
- Fact-Checking Skills
- Billing Dispute Resolution
Additional Information
Professional References
- Freddie Goodman Business Owner 251-234-9941
- Matthew Smith Previous Supervisor 864-444-4449
-Sherian Foster Previous Supervisor 803-722-8180
Certification
- Licensed Life Insurance Producer
- Licensed Health, Accident and Sickness
- Leadership Development Certificate
- Sales Strategy Certificate
- Non-Merchandise Sales Strategy
- Accounts Receivables Management
Timeline
ACA Licensed Healthcare Agent
Results Companies
08.2025 - 12.2025
Customer Service Representative
Concentrix
08.2024 - 07.2025
Sales Closer
T Mobile - Think Direct Marketing Group
12.2022 - 04.2023
Customer Care Specialist
Aston Carter / Franklin Energy
02.2022 - 09.2022
Customer Service Representative
Logistics Health Incorporated
01.2021 - 11.2021
Licensed Health and Accident Producer/Insurance Agent
TTEC
07.2019 - 12.2020
Sales Associate
Spectrum
07.2018 - 07.2019
Customer Service Representative
Alorica
03.2018 - 07.2018
Pharmacy Claims Assistant
Alorica
11.2016 - 03.2018
Parts Manager
Fatboyz Choppers
06.2014 - 11.2016
Owner/Operator
Downtown Cycles
03.2006 - 06.2014
Medical Billing And Coding
Fayetteville Technical Community College
High School Diploma -
Indian River High School
Some College (No Degree) - Paralegal Studies
Phillips Juniior College