Mary Jane Fenex
Lakeside,MT
Summary
Experienced wellness professional with a background in studio management, client relations, and financial operations. Strong skills in communication, organization, and problem solving. Known for creating a positive client experience, managing vendors, and keeping daily operations on track. Ready to support business growth and service quality.
Overview
5
5
years of professional experience
Work History
Yoga Studio Owner/Instructor
Self-employeed
Denver, Colorado
06.2002 - 06.2007
- Managed studio inventory, supplies, and equipment maintenance to ensure operational readiness.
- Maintained clean, organized studio space for client sessions.
- Executed social media promotions and outreach efforts to raise awareness of studio services.
- Developed studio policies, pricing, and service offerings.
- Established pricing structures for different types of services offered by the studio.
- Supported self-employed studio schedule planning and daily workflow management.
- Assisted with client consultations, booking coordination, and service scheduling.
- Handled invoicing, payments, and basic financial records.
- Managed financial operations for the business, including budgeting and forecasting revenue.
- Resolved client concerns and supported smooth studio communication.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Crafted customer service strategy to enhance client satisfaction throughout their studio experience.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between staff members to promote a positive work environment.
- Enforced policies related to safety protocols while using equipment at the facility.
- Reviewed invoices submitted by vendors to ensure accuracy before processing payment.
- Negotiated contracts with suppliers and contractors who provided services or products used by the studio.
- Adapted teaching methods to align with diverse student needs and learning styles. based on the physical, emotional and intellectual capabilities of students.
Education
Master of Arts - Counseling Psychology
Naropa University
Boulder, CO06-1996
Skills
- Studio management
- Studio operations
- Staff management
- Customer service
- Client relations
- Attention to detail
- Clear communication
- Problem solving
Timeline
Yoga Studio Owner/Instructor
Self-employeed
06.2002 - 06.2007
Master of Arts - Counseling Psychology
Naropa University