Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Jane Ferolino

Corona,CA

Summary

Driven Automotive Sales and Internet Sales Associate focused on service, sales and quality. 10 Years of success in the industry.

Overview

12
12
years of professional experience

Work History

Digital Retail Internet Sales

Oremor Auto Group
09.2022 - Current
  • Made outbound calls to existing customers to address the lead inquiry.
  • Created and presented preliminary information to prospective customers for appointments.
  • Developed sales leads and uncovered new business opportunities through prospecting and inquiries.
  • Used consultative sales techniques to pinpoint customers' needs and close on short-term and long-term sales contracts.
  • Developed strong relationships with consumers and negotiated pricing following established procedures.
  • Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
  • Contacted clients in person and on telephone to obtain feedback about services purchased.
  • Paid attention to detail while completing assignments
  • Cultivated interpersonal skills by building positive relationships with others
  • Developed and maintained courteous and effective working relationships
  • Proven ability to learn quickly and adapt to new situations
  • Passionate about learning and committed to continual improvement
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Strengthened communication skills through regular interactions with others
  • Worked effectively in fast-paced environments

Auto Sales Associate

Aaron DCJR
05.2022 - 07.2022

    • Provided positive first impressions to welcome existing, new and potential customers.
    • Helped customers locate products by fact finding wants and needs.
    • Demonstrate product by feature, function, benefit.
    • Provide options: lease vs finance or custom order.
    • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
    • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
    • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
    • Met customers on lot and in showroom to discuss available vehicles and options.
    • Completed registration paperwork and sales documentation.
    • Prepared purchased vehicles and completed final delivery checks.
    • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
    • Negotiated purchase prices and explained sales, warranty and optional products.
    • Answered telephone and email inquiries from potential customers.
    • Responded to customer enquiries via telephone and email.
    • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.

Internet Sales Manager

Browning CDJR
04.2011 - 05.2022
  • Responded to internet inquiries and phone calls in timely matter.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior and individualized customer service.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Acted as first point of contact for Browning CDJR .
  • Trained sales staff on company procedures and salesmanship.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Kept detailed records of sales and contracts.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

Education

College Prep / Prerequisites

San Bernardino Valley College
San Bernardino, CA

Skills

  • Meeting Sales Goals
  • Sales Conversion
  • Upselling Strategies
  • Warranty Requirements
  • Exceeding Customer Expectations
  • Issue Resolution
  • Special Requests
  • Loyalty Programs
  • Proposal Writing
  • Contract Negotiation
  • Excellent Written and Verbal Communication
  • Aftermarket Products
  • Demonstrating Vehicle Features
  • Lead Follow-Up
  • Customer Experience
  • Customer Needs Assessments
  • Building Customer Loyalty
  • New Car Purchases
  • Client Correspondence
  • Customer Service
  • Pre-Owned Vehicles
  • Test Drives
  • Energy and Physical Stamina
  • Building Customer Relationships and Loyalty
  • Strong Communication and Interpersonal Skills
  • Engaging with Diverse Customers
  • Store Policies and Procedures
  • Vehicle Operations
  • Leasing Options
  • Safety and Cleanliness Standards
  • Delivering Vehicles
  • Team Collaboration
  • Telephone Etiquette
  • Sales Contracts
  • Rewards Programs
  • Professional Relationships
  • Customer Buying Habits
  • Staff Meetings
  • Providing Feedback
  • Prospecting and Cold Calling
  • Information Updates
  • Inquiry Response
  • Positive Customer Engagement
  • Performance Goals
  • Documentation
  • Goal-Driven

Timeline

Digital Retail Internet Sales

Oremor Auto Group
09.2022 - Current

Auto Sales Associate

Aaron DCJR
05.2022 - 07.2022

Internet Sales Manager

Browning CDJR
04.2011 - 05.2022

College Prep / Prerequisites

San Bernardino Valley College

Similar Profiles

CREATE PROFILE
Mary Jane Ferolino