Mary Jane Foster
Evans,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
Work History
Customer Service Representative and Sales
Teleco Augusta - Robert Mullins
149 Davis Road, Augusta, Ga. 706-868-9897
10.2001 - 07.2011
- Delivered superior customer service to retain existing customers and attract future customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 97% of issues.
- Prepared invoices, reports, financial statements and other documents.
- Collections.
- Reconciled orders and payments to coordinate logistics for accounts.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Prepared Business proposals, closed sales, trained companies on use of products.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
Collections and Sales
Augusta Telephone- Cooper Cliatt
3845 Martinez Blvd. Martinez, Ga. 706-868-5100
04.1984 - 09.2001
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic time frames.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- I was also director of sales. Closed over a Million Dollars of sales per year. Working hand in hand from beginning to end with each and every Business that purchased Telephone Equipment.
- Data entry for all proposals as well as keeping hard copies as backups.
Receptionist and Coordinator
H & R Block Tax Services -Pat
4471 Columbia Road Martinez, Ga. 30907
01.1984 - 05.1984
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Worked through Tax Season to help provide support for Tax preparers.
Accounting Clerk
First National Bank And Trust- Louis Beal CFO
Broad Street Augusta, Ga 30904
06.1975 - 12.1983
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Assisted in review and revision of budgets based on business needs.
- Bought and Sold Federal Funds for the Federal Reserve.
- Assisted management with annual expense plans to strategically track income or revenue.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
AIB. American Institute of Bankers. 2-year Course.
Augusta Technical College
Augusta, GAHigh School Diploma -
Evans High School
Evans, GA06.1977
Skills
- Appointment Scheduling
- Complaint Resolution
- Call Management
- Data Entry
- Data Collection
- Multi-Line Phone Talent
- Record keeping Strengths
- Sales Expertise
- Record Preparation
- Problem-Solving Abilities
- Office Equipment Proficiency
- Account Management
- Professional Telephone Demeanor
- Administrative Support
- Customer Relations
- Team Player
About Me.
Service to others brings me Joy. I had the honor of putting my life on hold for nine years to care for my mother. She battled two types of Cancer and I was blessed to be with her until her last breath. Savings kept me afloat to be able to be her caregiver. I have grieved her loss and taken time to heal. Now It's time to get back to what I've always known since age 15, WORK! Keeping busy, making a difference in each employment opportunity and getting to know others in a work environment helps me thrive.
I'm active, love Scuba Diving, Reading and Traveling the World. Learning new Cultures.
I get along well with others and always have a smile on my face. So I'm told!
References
Pastor Larry Harmon (25 years) (706)495-4765
Lance Poss, Retired Chief Of Public Safety Columbia Cty. (706)726-4673
Lesia Bishop, KAMO GM (706) 836-3547
Lisa Chafin (706)831-2410
Andrew Tisdale, Attorney, (706) 869-1348
Phyllis Cochran (706) 840-0049 Retired Banker
Donna Postell (706) 825-6681
More upon request.
Timeline
Customer Service Representative and Sales
Teleco Augusta - Robert Mullins
10.2001 - 07.2011
Collections and Sales
Augusta Telephone- Cooper Cliatt
04.1984 - 09.2001
Receptionist and Coordinator
H & R Block Tax Services -Pat
01.1984 - 05.1984
Accounting Clerk
First National Bank And Trust- Louis Beal CFO
06.1975 - 12.1983
AIB. American Institute of Bankers. 2-year Course.
Augusta Technical College
High School Diploma -
Evans High School
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