MaryJane Garcia
Phoenix,AZ
Overview
9
9
years of professional experience
Work History
Account Servicing
Upgrade Inc.
07.2022 - 11.2025
- Provide a great customer experience
- Meeting all aspects in metrics/scorecards
- Handling inbound/outbound calls in a timely manner
- Processing payments, hardships, payoff quotes, and many different requests
- Assist with training new hires
- Adapt to new changes within policy and procedures
- Experience on navigating through multiple systems throughout calls: Spectrum; VQ; Confluence; Giact
Administrative Assistant
PMG Services, Inc.
11.2021 - 07.2022
- Fax, Scan, Print and file important documents
- Mail out certified mailings, HOA Violation letters and billing statements
- Handle incoming calls
- Handle special projects and special mailings
- Enter various submittals into data base
- Answer multiple emails in a timely manner
- Prep for various Annual Meetings
- Create excel trackers, monthly calendars and agendas
Collections Representative
Regional Acceptance Corporation
04.2020 - 05.2021
- Create a list of people who have not made payments and Organize list according to severity of delinquency.
- Accept inbound calls and assist customers with taking payments
- Make outbound calls to customers, identify their issues, and set up payment strategies that cure their delinquencies.
- Develop workable payment plan arrangements that satisfied both customers and the company
- Ensure all customer information is correct, including phone numbers and addresses.
- Print and fax important documents
Customer Service Representative
Aetna
02.2017 - 11.2019
- Handles customer service inquiries and problems via telephone, internet, or written correspondence.
- Documents and track calls with members, providers, and plan sponsors.
- Explains members rights and benefits in accordance with health plan from our Member Handbook and our Provider Directory.
- Educates providers on our self-service options; Assists providers with questions and assigning members to their panel/practice.
- Verifies member benefit plan, eligibility and documents applicable contact/inquiries via our internal applications.
- Assists members with pharmacy inquires/rejections, checks status of PA for medication(s), provides formulary information and explains pharmacy benefits.
- Assists with training new representatives with on the job training.
Education
High school diploma - Humanities and Sciences
Skills
- Communication skills
- Quick Learner
- Reliable
- Customer service skills
- Ability to work in a group and as well as independently
- Accuracy and attention to detail
- Computer skills
- Basic mathematical knowledge
- Experience dealing with money
- Information processing ability
- HOA experience
- Experience with training others
- Microsoft outlook experience
Timeline
Account Servicing
Upgrade Inc.
07.2022 - 11.2025
Administrative Assistant
PMG Services, Inc.
11.2021 - 07.2022
Collections Representative
Regional Acceptance Corporation
04.2020 - 05.2021
Customer Service Representative
Aetna
02.2017 - 11.2019