Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

MaryJane Gomez

Carson City

Summary


Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Federal Hotel
11.2024 - Current


  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Oversee daily operations for both Front Desk and Housekeeping, ensuring smooth and efficient service for guests
  • Handle invoice collection and payments for timely and accurate processing
  • Oder supplies and inventory, keeping operational costs under budget while maintaining quality service
  • Provide training and development for new staff, fostering a collaborative and motivated team

Operations Manager

Federal Hotel
09.2024 - 10.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.

Front Desk Agent

Federal Hotel
07.2024 - 09.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Lead Operator

InDoor Media
12.2021 - 04.2024
  • Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
  • Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
  • Supported management decision-making by compiling operational and production data into daily logs.
  • Completed various testing procedures for optimum work performance.
  • Performed safety checks on machines and production equipment.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

Front Desk Agent

Ridge Tahoe Resort
12.2017 - 10.2020
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

High School Diploma -

Silver State Charter School
Carson City, NV
08-2018

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee scheduling
  • Budget control
  • Sales techniques
  • Team leadership strength
  • Promotions implementation
  • Teamwork and collaboration
  • Hiring and onboarding
  • Customer relations
  • Payroll administration and timekeeping
  • Performance evaluations

Reference

Michelle Carleton     816-266-9550

Diana LaForge          702-768-5885

Michael Banks          775-901-3315

Susan Miller             775-351-3956

Brian Noreen            719-371-3916

Timeline

Assistant General Manager

Federal Hotel
11.2024 - Current

Operations Manager

Federal Hotel
09.2024 - 10.2024

Front Desk Agent

Federal Hotel
07.2024 - 09.2024

Lead Operator

InDoor Media
12.2021 - 04.2024

Front Desk Agent

Ridge Tahoe Resort
12.2017 - 10.2020

High School Diploma -

Silver State Charter School

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MaryJane Gomez