Bachelor of Science - Business
University of Missouri Saint Louis
St Louis, MO
Open To Work
MARY JANE LAKE
Sales Executive
St. Louis,MO
Summary
Results-driven Sales Account Manager with a proven track record in client relations and business development across diverse industries, including technology and retail manufacturing. Expertise in driving revenue growth through strategic account management, upselling, and cultivating strong client partnerships. Demonstrated success in strengthening key relationships and enhancing client retention through proactive communication and effective problem-solving. Committed to aligning client needs with tailored solutions to foster sustainable growth and long-term success.
Education
Skills
- Customer satisfaction measurement
- CRM software
- Multitasking and organization
- Team collaboration
- Creative problem solving
- Project management
- Microsoft Office Suite
- Product and service solutions
- Relationship selling
- Client account management
- Pipeline management
- Email etiquette
- Escalation management
- Customer relationship management (CRM)
- Account management
- Business development
- Cross-selling techniques
- Sales development
- Client relationship management
- Negotiation expertise
Work History
Customer Service Account Manager
Presence From Innovation
01.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Company Overview- Domestic based manufacturer of retail fixtures, displays, POP merchandise. Core substrates are metal, corrugate, wood, plastic and acrylic.
Senior Sales Executive
SureCam
01.2022 - 01.2023
- Challenged to sell proprietary hardware and software for large fleets.
- Demonstrate usage of Platform and Service for prospective clients.
- Work directly with C-suite and Business owners craft a solution to meet their specific business needs.
- Helped establish better communication across Sales and Customer Service teams. Resulting in an average ticket close time of 6 hours. Decreased from 48 hours.
- Increased the close rate of inbound leads from 15% to 35% in 3 months.
- Top performing closer amongst SEs and SDRs.
- Used Prospecting, CRM, and pipeline management to deliver increased MRR.
- Cold call and business development to drive and close new business.
- Streamline sales processes and improve lead management by developing universal dispositions and data requirements for each lead.
- Company Overview- Provide business owners and fleet managers with real-time video solutions that improve safety, limit liability, reduce costs, and maximize results.
Sales Development Representative
Swipesum
01.2021 - 01.2022
- Work directly with C-suite and Business owners to help develop a customized solution that is tailored to their needs.
- Monthly efforts resulted in MRR increase of $20,000 per month.
- Closed over $5.3 Million in processing revenue within 10 months.
- Top performing closer amongst SDR peers month-over-month.
- Create and manage email/marketing efforts for new/existing clients.
- Travel to trade shows to engage with new clientele.
- Cold call and business development to drive new business.
- Company Overview- Payment consulting company sourcing the best solution at wholesale transaction rates. Calling on clients to sell proprietary software, payments services, and customer service solutions.
Relationship Manager
Bank of America
01.2018 - 01.2021
- Responsible for working with business owners to create solutions to better manage their cash flow, employees, capital investments and to achieve their personal goals.
- Took branch from last in the district, to number one in customer satisfaction.
- Generated over $10,000 in new revenue monthly for the branch.
- Cold call and email clients to have in-person meetings.
- Maintain and manage risk for new financial opportunities.
- Company Overview- One of three National bank chains that support all forms of financial products. Ranging from mortgages, loans, credit cards, investments to future planning.
Sales Consultant
Best Buy
01.2013 - 01.2018
- Retail sales associate challenged with identifying client needs and helping people determine the right solution.
- Sold over $1.2 Million in annual revenue.
- Learned and proficient in all store departments for cross selling.
- Responsible for training new sales associates.
- Responsible for boosting customer satisfaction ratings to 96%.
- Managed 3rd party install team with deliver teams to ensure client satisfaction.
- Company Overview- Leading consumer electronics retailer
Account Manager
West Corporation Media
01.2011 - 01.2013
- Responsible for recruiting and managing a team of 7 sales reps with the goal of signing up new applications.
- Traveled to 6 cities in 18 months to develop new sales teams.
- Exceeded sales goals by over 20% monthly.
- 85% close rate for new clients.
- Streamlined sales and account management process to reduce lag, enhance team performance, efficiency and profitability.
- Managed a team of 7+ sales reps in each city.
- Company Overview- DirecTV marketing specializing in new client acquisition
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteTimeline
Customer Service Account Manager
Presence From Innovation
01.2023 - Current
Senior Sales Executive
SureCam
01.2022 - 01.2023
Sales Development Representative
Swipesum
01.2021 - 01.2022
Relationship Manager
Bank of America
01.2018 - 01.2021
Sales Consultant
Best Buy
01.2013 - 01.2018
Account Manager
West Corporation Media
01.2011 - 01.2013
Bachelor of Science - Business
University of Missouri Saint Louis