Maryjane Ortiz-Pallango
North Miami,FL
Summary
Reliable pet care professional with a proven track record in effective communication, customer service, and multi-tasking. Committed to delivering high-quality service and maintaining client satisfaction through attention to detail and trust-building.
Overview
5
5
years of professional experience
Work History
Independent Contractor
Rover.com
Miami, FL
09.2020 - Current
- Provided pet care services including walking, sitting, and feeding pets.
- Communicated effectively with pet owners to understand specific needs and preferences.
- Scheduled appointments and managed bookings through the Rover platform efficiently.
- Maintained accurate records of services provided for each pet under care.
- Ensured a safe environment for pets by following best practices in care routines.
- Developed trust with clients through reliable and consistent service delivery.
- Managed multiple clients simultaneously while maintaining high-quality service standards.
- Managed quality control and maintained high level of customer satisfaction.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Maintained relationships with existing customers while seeking new ones.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Resolved customer inquiries promptly via phone or email communication channels.
- Provided technical assistance to clients in using products or services.
Education
Bachelor of Science - Political Science
St. Thomas University
Miami Gardens, FL05-2026
Skills
- Client relationship management
- Critical thinking
- Communication skills
- Customer service
- Time management
Languages
English
Full Professional
Websites
Timeline
Independent Contractor
Rover.com
09.2020 - Current
Bachelor of Science - Political Science
St. Thomas University
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