Mary Jane Propach
Lincoln,CA
Summary
Hardworking and dedicated with more than 13 years in retail and customer service. Self-directed and self-motivated team player capable of working well independently. Positive and upbeat with a team-oriented attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Areas of expertise include extensive cash handling and resolving customer concerns in a professional and calm manner.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Part Time Caregiver, Special Needs
Private Employeer ( In-Home Supportive Services )
Lincoln, CA
07.2022 - Current
- Provides support, guidance, and encouragement during challenging situations.
- Assists with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhances the quality of life for special needs individual by providing personalized care and attention.
- Provides compassionate care for special needs individual, ensuring his comfort and dignity at all times.
- Provides transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individual at all times.
Store Supervisor
Pacific Gateway Concessions / Stellar Partners
South San Francisco, CA
07.2013 - 08.2021
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Conducted store opening / closing / shift change procedures.
- Performed all cash register preparation, verified end-of-shift cash reconciliations and deposits.
Sales Coordinator
Lands' End
San Mateo, CA
02.2008 - 06.2013
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Improved productivity by increasing customer feedback and maintaining long-term business goals.
- Executed, directed and participated in all floor resets and markdown and / or promotional activities.
- Assisted associates to adhere to their schedule.
Education
No Degree - Certified Sterile Processing & Distribution Tech.
Niles College
Burlingame, CA07.2022
Bachelor of Science - Management
Notre Dame of Dadiangas University
General Santos City, Philippines06.1999
Skills
- Self-motivated
- People-oriented
- Reliable and dependable
- Customer service skills
- Team leadership
- Excellent selling skills
- Ability to achieve sales goals
- Ability to receive feedback and take action when appropriate
- Availability and flexibility to work varied hours to support the needs of the business
- Basic clerical knowledge
- Strong computer skills, familiarity and ability to use social networking sites for customer
Certification
- The Certification Board for Sterile Processing & Distribution
Timeline
Part Time Caregiver, Special Needs
Private Employeer ( In-Home Supportive Services )
07.2022 - Current
Store Supervisor
Pacific Gateway Concessions / Stellar Partners
07.2013 - 08.2021
Sales Coordinator
Lands' End
02.2008 - 06.2013
No Degree - Certified Sterile Processing & Distribution Tech.
Niles College
Bachelor of Science - Management
Notre Dame of Dadiangas University