MaryJane Ragen
Atlanta ,GA
Summary
Dependable Service Coordinator Supervisor with expertise in managing service operations and enhancing customer satisfaction. Skilled in coordinating tasks and improving communication between clients and teams. Proven ability to identify and resolve issues efficiently, leading to better client retention and operational efficiency.
Overview
10
10
years of professional experience
Work History
Service Coordinator Supervisor
H2O Technologies
Pensacola, FL
03.2018 - 07.2025
- Managed service calls via email and phone, ensuring timely responses.
- Logged and scheduled appointments for maintenance and service operations.
- Coded tickets for accurate invoicing and billing processes.
- Created purchase orders for parts, coordinating with vendors for timely repairs.
- Maintained a comprehensive log of calls, pending repairs, and installations.
- Followed up on service requests, providing estimated times of arrival.
- Troubleshot customer issues over the phone to resolve concerns effectively.
- Developed training manual and parts binder to enhance operational efficiency.
Customer Service Representative
Qmotion
Pensacola, FL
03.2017 - 11.2017
- Managed account inquiries through phone and email, enhancing customer satisfaction.
Processed payments and sent confirmations to ensure timely transactions.
Addressed customer requests and complaints, maintaining high service standards.
Troubleshot product malfunctions to resolve issues promptly.
Developed client relationships through effective communication and support.
Conducted data entry and order checking to maintain accurate records.
Utilized spreadsheets for data management while learning new software applications.
Customer Care Agent
Alorica
Pensacola, FL
12.2015 - 12.2016
- Established strong client relationships, surpassing sales goals through exceptional service.
Provided support for colleagues as needed, fostering team collaboration.
Conveyed product information and pricing accurately to customers.
Maintained professionalism and courtesy in all customer interactions.
Addressed product concerns while highlighting advantages of new technology.
Assisted customers in selecting merchandise aligned with their desires.
Proactively sought opportunities for up-selling additional products.
Education
Bachelor's Degree - Psychology
Pensacola State College
Pensacola, FL05-2009
Diploma - Criminal Justice
West Florida High School/Technical
Pensacola, FL05.2005
Skills
- Administrative skills
- Time management
- Secretarial
- Billing
- Microsoft Word and Excel
- Communications
- Data entry
- Windows
- Training
- Phone etiquette
- Vendor coordination
- Dispatching
- Appointment scheduling
- Ticket coding
- Customer relationship management
- Service Operations Management
- Operational Troubleshooting
Timeline
Service Coordinator Supervisor
H2O Technologies
03.2018 - 07.2025
Customer Service Representative
Qmotion
03.2017 - 11.2017
Customer Care Agent
Alorica
12.2015 - 12.2016
Bachelor's Degree - Psychology
Pensacola State College
Diploma - Criminal Justice
West Florida High School/Technical
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