MaryJane Ragen
Atlanta ,GA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 years of relevant work experience to your team.
Overview
10
10
years of professional experience
Work History
Member Advocate
ResultsCX
09.2025 - Current
- Facilitated customer inquiries, ensuring timely resolution and satisfaction
- Coordinated communication between departments to streamline issue resolution
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Consistently met or exceeded performance metrics related to response times, issue resolution rates, and overall customer satisfaction scores.
- Managed escalated cases effectively, working closely with supervisors to ensure successful outcomes for all parties involved.
Service Coordinator Supervisor
H2O Technologies
02.2018 - 07.2025
- Managed service calls via email and phone, ensuring timely responses.
- Logged and scheduled appointments for maintenance and service operations..
- Coded service tickets for efficient billing processing.
- Managed complex invoicing for 500+ locations. Proven track record in reducing billing discrepancies by 35% and optimizing month-end close processes
- Processed claims for part repairs and customer discrepancies.
- Created purchase orders for parts, coordinating with vendors for timely repairs.
- Maintained a comprehensive log of calls, pending repairs, and installations.
- Troubleshot customer issues over the phone to resolve concerns effectively.
- Developed a training manual and parts binder to enhance operational efficiency.
Customer Service Representative
Qmotion
02.2017 - 10.2017
- Managed account inquiries through phone and email, enhancing customer satisfaction.
- Processed payments and sent confirmations to ensure timely transactions.
- Troubleshot product malfunctions to resolve issues promptly.
- Developed client relationships through effective communication and support.
- Utilized spreadsheets for data management while learning new software applications.
Customer Care Agent
Alorica
11.2015 - 11.2016
- Established strong client relationships, surpassing sales goals through exceptional service.
- Provided support for colleagues as needed, fostering team collaboration.
- Conveyed product information and pricing accurately to customers.
- Maintained professionalism and courtesy in all customer interactions.
- Assisted customers in selecting merchandise aligned with their desires.
- Proactively sought opportunities for up-selling additional products.
Education
Bachelor's Degree - Psychology
Pensacola State College
Pensacola, FL05-2009
Certificate of Technical Studies - Pharmacy Tech
Virginia College
Pensacola, FL05-2011
Skills
- Administrative skills
- Time management
- Billing
- Microsoft Word and Excel
- Communications
- Data entry
- Windows
- Training
- Vendor coordination
- Dispatching
- Appointment scheduling
- Ticket coding
- Customer relationship management
- Operational troubleshooting
- Scheduling appointments
- Technical troubleshooting
- HIPAA compliance
- Medical terminology
- Payment processing
- Insurance billing
- Eligibility determination
- Training coordination
- Multitasking
Timeline
Member Advocate
ResultsCX
09.2025 - Current
Service Coordinator Supervisor
H2O Technologies
02.2018 - 07.2025
Customer Service Representative
Qmotion
02.2017 - 10.2017
Customer Care Agent
Alorica
11.2015 - 11.2016
Bachelor's Degree - Psychology
Pensacola State College
Certificate of Technical Studies - Pharmacy Tech
Virginia College