MaryJane Roberts
Beverly,MA
Summary
Dynamic and results-oriented professional with extensive experience at Beth Israel Lahey Health, adept in office administration and customer service. Excelled in streamlining processes for enhanced efficiency and patient experience. Skilled in data entry and professional communication, I am a dedicated team player known for critical thinking and a resourceful approach to problem-solving.
Overview
31
31
years of professional experience
Work History
Administrative Assistant
Beth Israel Lahey Health
06.2007 - Current
- Answered multi-line phone system, routing calls,
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Contributed to smooth daily clinic operations by managing telephone lines, directing calls appropriately and taking detailed messages when needed.
- Managed sensitive patient data securely, maintaining strict compliance with HIPAA regulations.
- Trained new administrative staff members in proper procedures and protocols, ensuring consistent quality of service for patients.
- Processed prescription refill requests efficiently, verifying accuracy of information before forwarding to the appropriate physician
- Improved office efficiency by implementing electronic health record system, reducing paperwork and streamlining workflows.
Medical Assistant
Lahey Clinic
06.2002 - 06.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Merchandise Coordinator
Marshalls Department Store
10.1993 - 06.2002
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops
Education
Certificate - Medical Assisting
North Shore Community College
Danvers, MA05.2002
Associates - Fashion Merchandising
Essex Agricultural And Technical Institute
Danvers, MA06.1981
Skills
- Data Entry
- Computer Skills
- Office Administration
- Customer Service
- Time Management
- Customer and client relations
- Critical Thinking
- Scheduling
- Professional Communication
- Dedicated Team Player
- Prioritization
- Resourceful
Timeline
Administrative Assistant
Beth Israel Lahey Health
06.2007 - Current
Medical Assistant
Lahey Clinic
06.2002 - 06.2007
Merchandise Coordinator
Marshalls Department Store
10.1993 - 06.2002
Certificate - Medical Assisting
North Shore Community College
Associates - Fashion Merchandising
Essex Agricultural And Technical Institute