Maryjane Serrano
Phoenix,AZ
Summary
Friendly Server with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards.
Service industry professional, consistently maintaining high standards and results-driven approach. Known for reliability and effective teamwork, adapting seamlessly to dynamic restaurant environments. Proficient in maintaining cleanliness, assisting waitstaff, and enhancing customer dining experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Barber
Nancys Beauty Salon
Phoenix, AZ
04.2023 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Styled hair according to customer preferences.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Maintained high cleanliness standards in work area, ensuring welcoming environment for clients.
- Implemented new hygiene protocols, significantly reducing risk of cross-contamination.
Server Supervisor
Jhonny Rockets
Scottsdale, AZ
05.2011 - 10.2024
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
Manager
Jhonny Rockets
Deer Valley, AZ
03.2019 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma - General Studies
Camelback High School
Phoenix, AZ05.2011
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Cleaning and sanitation
- Work area sanitation
- Client consultation
- Strong leader
- Appointment scheduling
- Beard trimming
- Beard shaping
- Clipper techniques
- Hot towel treatments
- Clippers usage
- Accurate money handling
- Client scheduling
- Cuts and fades
- Customer service
- Responsible and trustworthy
- Willing to learn
- Positive and friendly attitude
- Attention to detail
- Teamwork and collaboration
- Heavy lifting
- Safe food handling
- Cleanliness standards
- Supply restocking
- High volume dining
- Order taking and processing
- Food running
- Service prioritization
- Station preparation
- Food safety
- Point of sale operation
- Cash handling
- Basic math
- Quality control
- POS system operation
- Dining area maintenance
- Food station setup
- Tableside service
- Kitchen communication
- Menu recommendations
- Order taking
- Personal hygiene
Certification
Barber Certification
Languages
Spanish
Full Professional
Timeline
Barber
Nancys Beauty Salon
04.2023 - Current
Manager
Jhonny Rockets
03.2019 - 08.2021
Server Supervisor
Jhonny Rockets
05.2011 - 10.2024
High School Diploma - General Studies
Camelback High School