Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MaryJane Torres

Fort Worth

Summary

Dedicated patient-focused professional with extensive administrative and customer service expertise. Proficient in coordinating communications, managing referrals, and enforcing policies to ensure seamless healthcare operations. Recognized for resolving conflicts and implementing balanced solutions that enhance patient satisfaction. Aims to leverage skills in a dynamic healthcare environment to further improve service delivery.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Psymed Solutions
Fort Worth
12.2023 - Current
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.

Medical Receptionist

Cook Children's Physician Network
Fort Worth
03.2019 - 12.2023
  • Performed data entry tasks related to billing and collections procedures.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Greeted and checked in patients, updating patient information in computer system.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered phones promptly and directed calls appropriately.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Informed patients of financial responsibilities prior to rendering services.
  • Processed patient payments and scanned identification and insurance cards.
  • Checked patients in and out for appointments and collected co-payments.
  • Communicated with patients with compassion while keeping medical information private.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.

Medical Assistant

Texas Family Medicine
Fort Worth
09.2017 - 02.2022
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Organized patient charts before each day's clinic sessions began.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Scheduled appointments for patients via phone and in person.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Communicated regularly with patients regarding their care plans following a referral.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.

Optical Technician

Care Optometry
Fort Worth
12.2014 - 09.2017
  • Performed routine maintenance and calibration of optical instruments.
  • Assisted optometrists in fitting contact lenses on patients' eyes.
  • Maintained a clean work environment in accordance with safety regulations.
  • Completed administrative tasks related to record keeping and documentation.
  • Ensured that all safety protocols were followed while operating machinery.
  • Ordered stock from suppliers when necessary to fulfill customer orders.
  • Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
  • Educated patients on contact lens care, insertion, removal, and hygiene practices.

Education

High School Diploma -

St Augustine Catholic School
Fort Worth, TX
12-2015

Skills

  • Insurance verification
  • Electronic health records
  • Appointment scheduling
  • Patient advocacy
  • Data entry
  • HIPAA compliance
  • Customer service
  • Multitasking
  • Medical terminology

Certification

  • BLS CERTIFIED
  • MEDICAL ASSISTANT CERTIFICATION

Timeline

Patient Care Coordinator

Psymed Solutions
12.2023 - Current

Medical Receptionist

Cook Children's Physician Network
03.2019 - 12.2023

Medical Assistant

Texas Family Medicine
09.2017 - 02.2022

Optical Technician

Care Optometry
12.2014 - 09.2017

High School Diploma -

St Augustine Catholic School

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MaryJane Torres