Mary Jane Ukwuegbu
Plano,TX
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Amerihome Mortgage
06.2021 - Current
- Assist customers with mortgage inquiries, including loan applications, payment processing and account management.
- Resolve customer issues and complaints promptly and professionally, ensuring high levels of customer satisfaction.
- Educate customers on mortgage products, terms, and conditions, helping them make informed decisions.
- Process and verify mortgage documentation, ensuring accuracy and compliance with regulatory requirements.
- Collaborate with internal departments to expedite loan processing and resolve any issues.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Customer Service Representative
BBVA Compass
07.2020 - 05.2021
- Maintained records of customer accounts including transactions and balances.
- Handled cash deposits and withdrawals accurately according to established procedures.
- Prepared daily activity reports for management review.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Explained banking procedures and regulations to customers accurately.
- Provided account information and answered customer inquiries in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Interface Security
01.2018 - 03.2020
- provided excellent customer service by addressing inquiries and resolving issues related to security services and systems.
- Assisted customers with the setup, usage, and troubleshooting of security equipment and monitoring services.
- Respond promptly to emergency calls and coordinate with security personnel to ensure swift resolution.
- Maintain detailed records of customer interactions, transactions and service requests in the CRM system.
- Educate customers on the features and benefits of various security solutions, helping them choose the right products.
- Collaborate with internal teams to escalate and resolve complex technical issues and customer complaints.
Education
High School Diploma -
Paragon
02.2012
Skills
- Customer service excellence
- Complaint Handling
- Account Management
- Regulatory Compliance
- Schedule Coordination
- One Call Resolution
- Work Prioritization
- Performance monitoring
- Handling Escalations
- Product Knowledge
- Excellent time management skills
Timeline
Customer Service Coordinator
Amerihome Mortgage
06.2021 - Current
Customer Service Representative
BBVA Compass
07.2020 - 05.2021
Customer Service Representative
Interface Security
01.2018 - 03.2020
High School Diploma -
Paragon