Maryjane Velasquez

• Review emails, group chats and texts from office and the phlebotomist to provide any missing information requested.
• Overlook the rejections from the phlebotomist regarding the patient and communicating back to the referral source in regard to their patient.
• Managed high call volumes while maintaining composure and professionalism under pressure.
• Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
• Scheduled appointments for the patients blood draw, specimen pick ups and x-ray/ultrasound exams.
• Routing the phlebotomist schedule for the following day.
• Track down results for the referral source.
• Managed faxes via computer of 1000 or more documents consisting of doctor orders, facility orders, hospital orders and any other required documents needed to process.
• Provide missing information to the lab regarding the patient.

Mobile Housecalls/Clinic Setting:

• Review emails and prioritized emergency orders.
• Managed high call volumes of all matters maintaining composure and professionalism under pressure.
• Scheduled and routed the MDs/Nps appointments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Inputted lab/radiology orders in the EMR.
• Filed reports, forms and correspondence. Retrieved requested files and delivered to appropriate personnel.
• Enhanced patient care by streamlining medical assistant tasks and improving daily workflow.
• Rooming patients.
• Vitals.
• Medical billing. Review the superbills, approving and submitting in a timely manner.
• Implemented electronic health records system, increasing accuracy of data and reducing paperwork.
• Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
• Reduced patient wait times by implementing efficient scheduling practices for medical assistants.
• Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
• Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
• Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.