Mary Jane Vogel
Troy,NY
Summary
Seasoned Deputy Director with wealth of continual process and operation improvement experience. Successfully oversees daily operations, planning and quality control and develops and monitors resources. Broad history in establishing standard operating procedures and tracking and reporting processes, tools and information flows. Actively engages direct reports to achieve business goals, tracks progress toward goals and increases effectiveness and efficiency of leaders.
Overview
21
21
years of professional experience
Work History
Deputy Director, Division of Quality Improvement
NYS Office for People with Developmental Disabilities (OPWDD)
01.2023 - Current
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.
- Oversaw project management efforts, ensuring timely completion of projects within allocated budgets and scope.
- Collaborated with other New York State agencies and department heads to ensure smooth functioning of organizational activities.
- Ensured regulatory compliance across all departments through diligent monitoring of policies, procedures, documentation requirements.
- Championed continuous improvement efforts by encouraging feedback from staff members and incorporating suggestions into future plans.
Acting Director, Division of Nursing Homes & ICF/ IID Surveillance
NYS Department of Health
08.2022 - 01.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Worked closely with organizational leadership to guide operational strategy.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Established departmental performance goals and provided feedback for underperforming areas.
Deputy Director, Division of Nursing Homes & ICF/IID Surveillance
NYS Department of Health
04.2019 - 08.2022
- Direct statewide operations such as ongoing surveillance activities of over 610 nursing homes and 364 community-based facilities, which are certified as ICFs
- Lead over 150 staff members in 7 regional offices that perform State and Federal health and life safety surveillance activities
- Work collaboratively with other State and Federal agencies, healthcare associations, advocacy groups and nursing homes.
- Review, recommend and interpret policy and recommend changes to New York State statutes and regulations.
- Recognize and close program vulnerabilities.
- Provide staffing reports, future need analysis, hiring and retention strategies.
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Allocated resources strategically for optimal department performance.
- Managed high-profile cases, ensuring timely resolution and maintaining client satisfaction.
- Increased productivity by developing comprehensive project timelines.
Statewide Nursing Home Complaint Program Manager/Director
NYS Department of Health
01.2015 - 04.2018
- Directed and managed the Statewide Nursing Home Complaint Program, which consists of the Nursing Home Centralized Complaint Intake Unit (CCIU), Nursing Home Case Resolution Unit (CRU) as well as seven regional office locations across New York State that perform on-site and off-site complaint investigations
- Ensured program integrity by assessing quality of investigations, quantity of complaints, staff performance, and customer satisfaction
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Assured complete and thorough complaint investigations are done to ensure facilities remain in compliance with Federal and state regulations
Project Manager, Hospital Nursing Services Consultant
NYS Department of Health
11.2007 - 01.2015
- Provided oversight of managed care organizations’ (MCO) to ensure that the MCO remain in substantial compliance with Federal and state regulations
- Co-led on two Medicaid Redesign workgroups
- Served as project lead for Bureau -HCS database requirements of the healthcare regulatory program in managed care
- Conducted and led professional staff in MCO surveillance activities – through data analysis, desk review, and on-site visits to assess quality, complaints, access, management organization, credentialing, and customer satisfaction
- Analyzed and evaluated MCO implementation of benefit changes
- Issued Statement of Deficiencies and reviewed/approved Plan of Corrections
- Reviewed and made recommendations for certification of new plans, mergers, acquisitions, expansions, and terminations.
Nurse Surveyor 2
NYS Department of Health
09.2005 - 10.2007
- Reviewed medical documents from a variety of sources including physicians, home health agencies, county officials, schools, legal directives, family dynamics and NYS regulations
- Recommend approvals and denials for out-of-state treatments based on evidence based medical practice, nursing experience, literature reviews, conversations with providers and families
- Provide Fair Hearing summary submissions for court review based on all the above, while referencing NYS rules and regulations.
Nurse Surveyor 2
Empire Blue Cross Blue Shield
04.2003 - 08.2005
- Provided case management, outreach, and prevention activities for employees of large corporations with staff located nationally and overseas
- Reviewed and determined prior approval requests for inpatient and outpatient treatments, physical therapy, home health care, occupational and speech therapy, and feeding therapy
- Conducted inpatient utilization review for acute, rehab and skilled nursing facilities
- Post-admission follow-up calls to determine availability of services in clients’ local community.
Education
Bachelor of Science - Nursing
SUNY Polytechnic Institute
Utica, NY01.2009
Associate of Arts - Nursing
Samaritan Hospital School of Nursing
Troy, NY06.1987
Skills
- Strategic Planning
- Change Management
- Program Management
- Program implementation
- Process Improvements
- Program Oversight
- Policy analysis
- Process updates
- Organizational Development
Education Credentials
New York State Registered Professional Nurse, License # 399579
Awards
- CMS National Survey & Certification Achievement Award, Nursing Home Compliant Program Quality Improvement
- Intra Agency Task Force on Women’s Issues
- JFK Ebola Response
Timeline
Deputy Director, Division of Quality Improvement
NYS Office for People with Developmental Disabilities (OPWDD)
01.2023 - Current
Acting Director, Division of Nursing Homes & ICF/ IID Surveillance
NYS Department of Health
08.2022 - 01.2023
Deputy Director, Division of Nursing Homes & ICF/IID Surveillance
NYS Department of Health
04.2019 - 08.2022
Statewide Nursing Home Complaint Program Manager/Director
NYS Department of Health
01.2015 - 04.2018
Project Manager, Hospital Nursing Services Consultant
NYS Department of Health
11.2007 - 01.2015
Nurse Surveyor 2
NYS Department of Health
09.2005 - 10.2007
Nurse Surveyor 2
Empire Blue Cross Blue Shield
04.2003 - 08.2005
Bachelor of Science - Nursing
SUNY Polytechnic Institute
Associate of Arts - Nursing
Samaritan Hospital School of Nursing
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