Mary Jane Wernsing
Jeffersonville,IN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
38
38
years of professional experience
Work History
Hospitality Aid/ RA
Morning Pointe Senior Living
10.2023 - Current
- Assist with daily activities
- Enhanced guest satisfaction by providing personalized assistance and promptly addressing their concerns.
- Improved customer service ratings by attentively listening to guests'' needs and offering appropriate solutions.
- Maintained a clean and welcoming environment for guests, ensuring a positive stay experience.
- Assisted in streamlining check-in and check-out processes, reducing wait times for guests.
In Home Care Professional
Home Instead
08.2022 - 12.2022
- Enhanced client comfort by providing compassionate and attentive personal care services.
- Assisted clients with daily living activities, improving their independence and wellbeing.
- Safeguarded clients'' health by monitoring vital signs and promptly reporting changes to healthcare providers.
- Promoted a clean and safe living environment for clients through regular housekeeping tasks.
Caregiver/Household Management
Timothy Woodard
07.2008 - 08.2011
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Assistant Office Manager
County Market Grocery Store
03.1986 - 06.1990
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Enhanced team productivity with strong leadership, training, and support for all staff members.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
- Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
Education
Nursing
Tacoma Community College
Tacoma, WANursing
Lone Star College System
Houston, TXAssociate of Science - Psychology
Chandler Gilbert Community College
Chandler, AZ05.2023
High School Diploma -
Leflore County High School
Itta Bena, MS05.1980
Skills
- Elderly Care
- Appointment Booking
- Patient Transport
- Patient Admission
- Basic Housekeeping
- Adaptability and flexibility
- Problem-solving abilities
- Multitasking capabilities
- Empathy and compassion
- Interpersonal skills
- Initiative and proactivity
- Effective communication
Timeline
Hospitality Aid/ RA
Morning Pointe Senior Living
10.2023 - Current
In Home Care Professional
Home Instead
08.2022 - 12.2022
Caregiver/Household Management
Timothy Woodard
07.2008 - 08.2011
Assistant Office Manager
County Market Grocery Store
03.1986 - 06.1990
Nursing
Tacoma Community College
Nursing
Lone Star College System
Associate of Science - Psychology
Chandler Gilbert Community College
High School Diploma -
Leflore County High School
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