Maryjane Yovish
Phoenix,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Key Management position. I am ready to help achieve company goals. I am also a very detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I seek for new opportunities to be able to help me grow and I am very accepting to new challenges.
Overview
7
7
years of professional experience
Work History
Key Hourly Manager/Server
Dave & Buster's
01.2022 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Pie Store Lead
Rock Springs Cafe
08.2018 - 11.2021
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Answered product questions and assisted customers in selection and checkout.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Wrapped, boxed and weighed bakery department products.
Patient Access Representative
St. Joseph's Hospital And Medical Center
04.2020 - 04.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Busser
Brother Luck Street Eats
02.2017 - 03.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Greeted customers and provided menus upon arrival to dining room.
Education
High School Diploma -
Liberty High School
Colorado Springs, COSkills
- Train Employees
- Credit Card Transaction Processing
- Customer Service
- Inventory Management
- Learning Strategies
- Time Management
- Team Motivation
- Providing Feedback
- Billing and Payment Processing
- Guest Relations
- Instructing
Timeline
Key Hourly Manager/Server
Dave & Buster's
01.2022 - Current
Patient Access Representative
St. Joseph's Hospital And Medical Center
04.2020 - 04.2021
Pie Store Lead
Rock Springs Cafe
08.2018 - 11.2021
Busser
Brother Luck Street Eats
02.2017 - 03.2018
High School Diploma -
Liberty High School