
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
I gather project information to input accurate information into the respective systems. I respond to customer inquiries and project work orders. I input data entry into various databases in compliance of the project scopes. I am responsible for the maintenance calls for two military bases for a 270 million dollar contract. I am proficient in ARMA, the army maintenance system that was brought in from the start to the DPW division. As a key person working for the Department of the Army, I help make the implementations of ARMA and GFEBS, at Fort Stewart & Hunter Army Airfield a success. I receive all customer request and ensure the accuracy of recording the names, address, repairs and or service to be repaired.
I handle productivity work orders for HVAC, Plumbing, Carpentry and Electrical, Waste Water and Roads and Grounds for all the Cantonments and Barracks for both Army bases.
I place work orders for walk in customers, use accounting codes to ensure that proper funding allocation on work orders are in accordance with IMCOM.
I work with the Directorate of Public works team with all priority work calls PRI 1 emergencies, and delegate any and all work for Fort Stewart and Hunter Army Airfield.
I maintain all records and reports. I enter DMO's into two military data bases into ARMA and GFEBS. I am responsible for all work order placements for over 5000 facilities at two major Military bases.
I hold the following GFEBS Training and Certificates for GFEBS L101-E Overview, L305-E- BI Reporting, Plant Maintenance, Project Systems, Accounts Payable Process, Spending Chain Goods Receipt Processing, Spending Chain Accounts Payable, Spending Chain Purchase Orders, Project Interface Processing Monitor, Project Maintainer, Plant Maintenance Reporter, Goods Receipt Processor, Order Maintainer, Order Management and Execution, Work Notification Processor, Order Approver and Permit Approver.