Summary
Overview
Work History
Education
Skills
Timeline
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Maryjayne Kurtz

Summary

Office management professional with track record of optimizing office processes and supporting team productivity. Known for exceptional attention to detail and ability to manage multiple tasks simultaneously. Highly reliable, adaptable to changing needs, and skilled in fostering team collaboration and delivering results.

Overview

19
19
years of professional experience

Work History

Assistant Office Manager

PDS Health
08.2020 - Current
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Provided exceptional customer service by responding promptly to inquiries from clients both in-person and via phone or email correspondence.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
  • Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
  • Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
  • Optimized organizational systems for payment collections, deposits, and recordkeeping.

Guest Service Agent/Front Desk Trainer

Planet Hollywood Resort & Casino
07.2006 - 11.2020
  • Greeted guests upon arrival and offered assistance.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.

Education

Graduate Certificate - Medical Billing & Coding

DeVry University
07.2020

Skills

  • Customer service
  • Office administration
  • Credit and collections
  • Scheduling and calendar management
  • Organizational skills
  • Clear oral/written communication
  • Billing
  • Insurance Benefits
  • HIPAA compliance
  • Phone etiquette
  • Insurance verification
  • Treatment Planning
  • A/R
  • Excellent multitasking capability

Timeline

Assistant Office Manager

PDS Health
08.2020 - Current

Guest Service Agent/Front Desk Trainer

Planet Hollywood Resort & Casino
07.2006 - 11.2020

Graduate Certificate - Medical Billing & Coding

DeVry University

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Maryjayne Kurtz