MaryJean Furr
Springfield,VA
Summary
Executive Admin with almost 5 years of experience in planning, developing, and managing accounts payable and receivable. Along with background in call paralegal work, customer service, cash cage operation, and waitressing skills, Looking to join a growing company with opportunities to grow within the company.
Overview
9
9
years of professional experience
Work History
Call Center Team Lead
NTT DATA Services
08.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
Paralegal Assistant
Shapiro & Brown LLP
03.2018 - 05.2021
- Assisted counsel in preparing answers, providing documentations and information for discovery request.
- Established law library databases accuracy by maintaining legal records to regulate disparities and perform updates.
- Utilized a broad range of research tools including online databases, and examined statutory law, case law, and federal and state regulations.
- Maintained ongoing communication with opposing parties from discovery to trial phase.
- Communicated pertinent information to clients via phone, emails, and client databases.
- Reviewed loan and foreclosure documents and verified for accuracy.
- Gathered information regarding lien payoff amounts, tax data, and credit standing.
- Conducted skip traces.
- Developed, updated, and maintained physical and electronic case files.
- Keep clients, borrowers, and loan officers update on status of the case.
- If title was defected, I would make sure that title was clear to go to sale also.
Executive Administrative Assistant
Harbor Marble And Granite
01.2016 - 02.2018
- Oversaw inventory and office purchases.
- Managed office supplies, vendors, organization, and upkeep.
- Served as a primary liaison between clients and vendors.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Maintained daily reports and advised executive leaders in the decision-making process.
- Drafted time sheets for 30 employees.
- Managed over 50 monthly invoices for the organization of 30 people and maintained accurate processing and verification.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
Waitress
Chuy's Holdings Inc
05.2016 - 01.2017
- Seated guests by pulling out chairs and providing them with clean menus.
- Took accurate drank orders.
- Promoted items on beverage list and daily restaurant specials.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Assisted with guest inquires, take-out orders and restaurant cleanliness.
Accounting Clerk
Davis Industries Inc
03.2015 - 02.2016
- Processed all incoming and outgoing invoices and payments.
- Entered all invoices requiring payment via check or bank card.
- Paid vendors
- Monitoring discount opportunities with vendors.
- Paid employees by receiving and verifying expense reports.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Generated accounts payable reports for management review.
- Disbursed petty cash by recording entries and verifying documentations
- Reconciled all company accounts, including credit cards, and employee expenses.
- Ensured vendor files were accurate and up-to-date to expedite payment processing.
- Ensure invoices and checks were processed efficiently and accurately.
- Generated and mailed updated statements.
- Maintained integrity of general ledger, including the chart of accounts.
Education
Associate of Science - Business Administration
Miller-Motte
Online Campus02.2024
GED -
Robert E Lee High School
Springfield, VA04.2013
Skills
- Quickbooks
- Microsoft Office
- Outlook
- Excel
- Scrapeware
- BKFS(LPS)
- Tempo
- GII
- Accurate Money Handling
- Restocking/ Accounting for petty cash
- Business Accounting
- Account payable/ receivable
- Invoicing
- Account reconciliation
- Document control
- Word Processing
- Exceptional Communication Skills
- Adaptive team player
- Hard Working
- Complex problem solving
- Effective time management
- Quality Assurance
- Regulatory Compliance
- Reliability
- Multitasking
- Data Entry
- Problem Resolution
- Salesforce CRM
- Account Updates
- Route Management
Additional Information
Knowledge In Excel
- Drafting spreadsheets with accurate data.
- Sorting desired data by row, column, amount, alphabetical order, and name.
- Filtering data by desired date, amount, subject, and type.
- Formatting cells to incorporate the correct numerical decimals, symbols, and font.
- Other formatting including alignment, font, borders, headings, and color.
- Creating a pivot table to recognize and summarize selected rows and columns.
- Using formulas to utilize the correct mathematical formula, too obtain the sum of the desired columns and rows.
Timeline
Call Center Team Lead
NTT DATA Services
08.2022 - Current
Paralegal Assistant
Shapiro & Brown LLP
03.2018 - 05.2021
Waitress
Chuy's Holdings Inc
05.2016 - 01.2017
Executive Administrative Assistant
Harbor Marble And Granite
01.2016 - 02.2018
Accounting Clerk
Davis Industries Inc
03.2015 - 02.2016
Associate of Science - Business Administration
Miller-Motte
GED -
Robert E Lee High School