MARY JEAN S. TILLETT

• Contributed to higher retention rates by closely monitoring over 100+ players & parent concerns and providing support as needed to coaches & team managers.
• Enhanced team communication through the introduction of new collaboration tools, improving coach & parent interaction.
• Greet every parent with a personable approach and provided knowledgeable service.
• Implemented effective communication strategies to keep players & parents informed about important deadlines, policies, and updates related to their registration & tournaments.
• Processed registration payments and tournament fees, providing guidance to players and families on payment options.
• Coordinated tryouts, registration sessions and social events for new players.
• Updated computer system with latest information to keep records current and accurate.

• Distributed assignments to team members based on their skills and availability.
• Liaised with multiple departments to guarantee high levels of customer satisfaction.
• Offered comprehensive technical assistance to customers using various communication methods such as phone calls, emails, and remote access.
• Offered on-site technical support subsequent to software implementation, actively engaging with managers to advocate for product advancements.
• Enhanced company-wide performance through improved IT uptime and cost reductions.
• Diligently supervised the help desk to effectively handle and resolve escalated issues from professionals.
• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
• Implemented strategic workarounds to address IT-related challenges
• Addressed and resolved customer complaints and feedback pertaining to service and employees.
• Developed and maintained successful relationships with service providers, vendors, dealers, and consumers.
• Applied de-escalation tactics and provided positive customer support while maintaining composure in challenging customer situations.
• Equipped new staff with essential skills, knowledge, and familiarity with support processes through dedicated training sessions.
• Performed root cause analysis of recurring issues reported by customers.
• Resolved escalated customer complaints in a timely manner.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Developed online documentation for common processes for both support staff and end-users.
• Developed training materials and procedures or trained users in proper use of hardware or software.

• Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
• Performed quality assurance reviews on completed work to ensure compliance with standards.
• Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
• Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims.
• Maintained accurate records of all processed claims in accordance with departmental requirements.
• Processed a high volume of incoming claims in accordance with established policies and procedures.

● Served exceptional cocktails at different venues & events.

● Established positive relationships with clients, ensuring their needs were met throughout the event.

● Inspected event facilities to confirm conformance to customer requirements.

● Kept alcoholic beverages well-stocked and organized to meet expected demands.

● Closed out the cash register and prepared a cashier report at close of business.

● Improved customer service rankings by resolving issues quickly and accurately.

● Enhanced team productivity through effective scheduling and task delegation.

● Crafted special drink and cocktail menu items for seasonal offerings.

● Adhered to state laws regarding alcoholic beverage services and customer regulations.

● Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.

● Collaborated with kitchen team for seamless integration of food and beverage offerings.

● Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.

● Set up displays and signage to attract customers and boost sales for movies and music.Increased sales and customer satisfaction through personalized servicing.

● Managed key accounts with a focus on maintaining long-term partnerships and maximizing revenue potential.

● Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

● Informed customers of promotions to increase sales productivity and volume.

● Developed and maintained strong working relationships with professionals within assigned territory.

● Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.

● Trained junior team members on best practices for managing vendor relationships and monitoring contract compliance.

● Reconciled inventory and customer orders regularly to monitor product availability.

● Organized store merchandise racks and displays to promote and maintain visually appealing environments.

● Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

● Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

● Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

● Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

● Managed team workload to reach targets for specific tasks.

● Maintained a visually appealing store environment through regular merchandising and display updates.

● Increased customer satisfaction by providing exceptional service and product knowledge.

● Participated in store events, showcasing new merchandise collections to drive interest and generate buzz among clientele.

● Developed a loyal customer base by building rapport through personalized service and tailored recommendations.

● Streamlined checkout process by efficiently handling transactions and maintaining accurate cash balances.

● Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.

● Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.

● Boosted sales revenue by consistently upselling products and suggesting additional items based on customer needs.

● Handled returns professionally and courteously, adhering to company policy while ensuring ongoing client satisfaction.

● Continually updated personal knowledge of industry trends, staying informed about popular brands/styles in order to better serve customers'' needs.

Trained new associates on company policies, procedures, and best practices, fostering a supportive work atmosphere.

● Assessed workforce capabilities, assigning tasks strategically to maximize efficiency and overall productivity.

● Evaluated project performance regularly, implementing improvements as needed for continuous growth and development.

● Ensured adherence to quality standards by monitoring work output and providing constructive feedback when necessary.

● Proactively identified opportunities for cost savings while maintaining high-quality outcomes throughout the job coordination process.

● Resolved issues promptly, maintaining open lines of communication to minimize delays in project timelines.

● Managed multiple projects simultaneously for successful completion within deadlines and budget constraints.

● Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.

● Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.

● Maintained showroom and merchandise of custom and manufactured jewelry for customer viewing.

● Organized showroom layout for optimal visual appeal, promoting an inviting atmosphere for clients.

● Delivered outstanding service to clients to not only maintain but to extend relationships for future business opportunities.

● Streamlined appointment scheduling process, improving efficiency and maximizing daily bookings.

● Kept up-to-date with industry trends, enabling informed conversations with clients about current market offerings.

● Provided exceptional customer service, promptly addressing any issues or concerns that arose during visits.

● Coordinated with vendors and suppliers for timely delivery of products, facilitating smooth operations within the showroom.

● Enhanced customer experience by providing personalized assistance and product recommendations.

● Developed comprehensive knowledge of all available jewelry both custom & unique lines within the showroom space.

● Assisted in maintaining showroom inventory, ensuring accurate records and timely replenishment of stock.

● Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

● Built long-lasting client relationships through excellent customer service and consistent follow ups.

● Closed lucrative sales deals using strong negotiation and persuasion skills.

● Prepared high-quality beverages with attention to detail and presentation standards.

● Supported store operations by completing opening and closing procedures efficiently.

● Resolved customer complaints professionally, resulting in repeat business and positive reviews.

● Expedited food orders for timely preparation and delivery, enhancing customer satisfaction.

● Enhanced customer satisfaction by providing prompt and friendly service.

● Provided excellent communication skills while taking customer orders or handling inquiries.

● Adhered to health and safety guidelines, maintaining a safe environment for both employees and customers.

● Combined speed and accuracy when preparing orders, ensuring complete customer satisfaction while maximizing efficiency within the workplace.

● Assisted in inventory management to ensure adequate stock levels and minimize waste.

● Maintained a clean and organized workspace for efficient service delivery.

● Handled cash transactions accurately, ensuring proper accounting of daily sales.

● Cleaned counters, machines, utensils, and seating areas daily.

● Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

● Operated espresso machines and commercial coffee brewers to create beverages.

● Controlled line and crowd with quick, efficient service.