MaryJo Allen
Manchester,NH
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Contributed to significant growth in previous roles through implementation of innovative sales strategies and solid leadership. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sales & Marketing Director
Gowanda RCD LLC
Manchester, NH
08.2019 - Current
- Provided ongoing training and guidance to team members in areas such as sales techniques, product knowledge, customer service skills.
- Managed relationships with customers, vendors and partners in support of sales activities.
- Negotiated contracts with vendors to reduce costs while maintaining quality standards.
- Monitored competitor activities in order to stay ahead of industry trends.
- Identified opportunities for process improvement within the sales organization.
- Developed pricing strategy based on competitor analysis and market conditions.
- Analyzed existing customer data to identify potential new markets for products or services.
- Collaborated closely with other departments such as finance and operations in order to ensure smooth functioning of the sales process.
- Coordinated with internal departments such as product development to ensure successful execution of projects.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Interviewed and hired talented individuals to add value to marketing team.
National Sales Manager
RCD Components Inc
Manchester, NH
01.2002 - 08.2019
- Developed and implemented strategic sales plans to increase customer base and ensure customer retention.
- Conducted market research to identify industry trends, pricing strategies and competitive landscape.
- Provided guidance, mentoring and training support to entry-level sales personnel.
- Directed all aspects of the sales cycle from initial contact through successful closure of deals.
- Negotiated contracts with potential clients while maintaining a focus on profitability objectives.
- Managed financial forecasting for future sales activity based on historical performance metrics.
- Monitored competitor activities in order to anticipate changes in the marketplace.
- Created reports summarizing monthly performance results against established goals.
- Collaborated with sales personnel to discuss strategies to close lucrative deals
- Implemented CRM systems to streamline sales processes and improve customer relationships.
- Oversaw the recruitment, selection, and onboarding of new sales staff.
- Managed sales budget and monitored expenses to ensure alignment with financial targets.
- Directed sales forecasting activities and set performance goals accordingly.
- Supported sales team members to drive growth and development.
- Resolved customer complaints in a timely manner by providing satisfactory solutions.
- Recruited qualified personnel for vacant positions within the sales organization.
- Coached team members on building relationships with customers and closing deals.
- Established KPI targets for individual team members as well as overall team performance.
- Implemented a CRM system that improved tracking of leads, customers, and order fulfillment times.
- Developed and implemented strategies to increase sales revenue.
- Prepared monthly, quarterly and annual sales forecasts to determine short and long-term performance objectives.
- Conveyed customer needs and preferences to design and production departments.
- Set up and oversaw territory assignments, performance quotas and budgets.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Oversaw regional and local sales managers and staff.
CSR, Sales
RCD Components Inc
Manchester, NH
06.1990 - 01.2002
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Adhered strictly to company policies and procedures while handling customer queries and requests.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Responded promptly to all incoming sales inquiries from potential customers.
- Maintained records of customer interactions, transactions, comments and complaints.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Followed up with customers to ensure their satisfaction with products or services they received.
Education
Some College (No Degree) - Business
Notre Dame College
Manchester, NHSkills
- Contract Review & Execution
- Pricing negotiation
- Marketing strategy development
- Price structuring
- Sales forecasting
- Relationship building
- Staff management
- Administrative support
- Business development
- Sales development
- Database management
- Sales Pipeline Management
- Proficient in Microsoft 365 (Word, Outlook, Excel, Power Point)
- Positive & Self Motivated
- Motivated to Collaborate
- Solution Selling
Affiliations
- Enjoy Journaling, Sketching and Painting, Walking, Family Fun and my pug Ivy
Certification
- Real Estate License (NH)
Timeline
Sales & Marketing Director
Gowanda RCD LLC
08.2019 - Current
National Sales Manager
RCD Components Inc
01.2002 - 08.2019
CSR, Sales
RCD Components Inc
06.1990 - 01.2002
Some College (No Degree) - Business
Notre Dame College
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