Mary Jo Berg
Janesville,WI
Summary
Adept at fostering patient care improvements and streamlined coordination, my tenure at Mercy Health General Surgery Clinic underscored my ability to enhance patient satisfaction significantly. Leveraging organizational skills and compassionate communication, I collaborated effectively across multidisciplinary teams, embodying teamwork and adaptability. Certified
in CPR/AED, my approach prioritizes holistic patient advocacy and efficient healthcare delivery.
Experienced healthcare professional prepared to excel in coordinating patient care and optimizing health outcomes. Strong focus on team collaboration, effective communication, and patient advocacy. Skilled in care coordination, patient education, and navigating complex healthcare systems. Reliable and adaptable, consistently achieving results in dynamic environments.
Offering patient-focused approach with deep commitment to care. Conducts effective communication and collaboration with healthcare teams to ensure seamless patient care. Ready to use and develop my communication and organizational skills in [Desired Position] role.
Overview
9
9
years of professional experience
Work History
Nurse Navigator/Clinic Nusre
Mercy Health General Surgery Clinic
11.2021 - Current
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Scheduled appointments, educational meetings, and follow-ups for patients and family members.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
- Facilitated timely access to care by coordinating appointments, tests, and procedures for patients across various healthcare systems.
- Provided information about health system navigation, patient rights, and health information privacy.
- Facilitated timely scheduling of appointments, diagnostic testing and procedures to advocate for patients, expedite plan of care and promote continuity.
- Synchronized care with multidisciplinary team to promote timely follow-up of treatment and supportive care recommendations.
- Increased patient satisfaction by establishing trust and rapport through empathetic communication and active listening.
- Participated in professional development opportunities to stay current on best practices in nurse navigation and clinical expertise areas.
- Collaborated with multidisciplinary teams to optimize patient care and support services.
- Participated in multidisciplinary case conferences, providing valuable input on patient care plans based on nursing expertise.
- Assisted in the development of nurse navigation program, streamlining patient care coordination.
- Enhanced patient experience by providing personalized care and addressing individual needs.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Nurse Reviewer
Gainwell Technologies
06.2021 - 11.2021
- Enhanced care quality by collaborating with healthcare providers to determine appropriate treatments and interventions for patients.
- Promoted a collaborative work environment by fostering strong relationships with colleagues, support staff, and healthcare providers to ensure optimal patient care.
- Expedited claims resolution process through comprehensive analysis of medical records and determination of medical necessity for services rendered.
- Provided training sessions for nursing staff to improve understanding of evidence-based practices related to specific disease states or conditions under review.
- Optimized care coordination efforts by proactively addressing potential barriers to care delivery identified during case reviews.
- Determined and authorized services for patients in accordance with guidelines and regulations.
- Evaluated patient histories, complaints, and current symptoms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Hospice Nurse
Agrace Hospice
02.2016 - 06.2021
- Managed pain effectively by closely monitoring symptoms and adjusting medications accordingly.
- Improved patient comfort by providing compassionate end-of-life care and symptom management.
- Coordinated with physicians to adjust medications as needed for optimal palliative care outcomes.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Promoted a peaceful and supportive environment for patients and their families during the end-of-life transition.
- Advocated for patients'' wishes regarding medical treatment options, respecting cultural beliefs and values throughout the decision-making process.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Assisted in training new hospice nurses, sharing expertise in end-of-life care best practices.
- Enhanced family understanding of the hospice process through clear communication and education.
- Implemented creative non-pharmacological interventions for symptom management, enhancing patient comfort and overall quality of life.
- Increased patient satisfaction by addressing emotional, spiritual, and physical needs holistically.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Supported grieving families through bereavement counseling services and educational resources on coping mechanisms.
- Conducted comprehensive assessments of patients'' conditions to determine appropriate care plan interventions.
- Proactively addressed potential crises by anticipating needs and communicating concerns with interdisciplinary team members.
- Served as a key liaison between patients, families, physicians, and other healthcare providers to ensure seamless coordination of services.
- Educated families on pain management techniques, enhancing their ability to support their loved ones.
- Administered medications efficiently, ensuring symptom management and patient comfort.
- Utilized holistic approach to care, addressing physical, emotional, and spiritual needs of patients.
- Enhanced patient comfort by providing compassionate end-of-life care tailored to individual needs.
- Advocated for patients' wishes regarding end-of-life care, ensuring their preferences were respected and met.
- Evaluated patient histories, complaints, and current symptoms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
Education
Associate of Applied Science - Nursing
Blackhawk Technical College
Janesville, WI05-2011
Skills
- Organizational skills
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
- Compassionate and caring
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Certified in CPR/AED
- Clear patient communication
Timeline
Nurse Navigator/Clinic Nusre
Mercy Health General Surgery Clinic
11.2021 - Current
Nurse Reviewer
Gainwell Technologies
06.2021 - 11.2021
Hospice Nurse
Agrace Hospice
02.2016 - 06.2021
Associate of Applied Science - Nursing
Blackhawk Technical College
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