Mary Jo Coughlin
Orlando
Summary
Compassionate and detail-oriented Registered Nurse with 10 years of clinical experience seeking to leverage my skills developed in a hospital setting to providing care to guests and employees at Disney. Proficient in educating patients, managing high-pressure situations, and delivering personalized care - now aiming to bring the same dedication to understanding client needs and providing care to guests and employees at The Most Magical Place on Earth!
Overview
11
11
years of professional experience
Work History
Account Representative
State Farm
Lake Mary
10.2025 - Current
- Provide excellent customer service to potential new customers
- Explain coverages and make recommendations on an individual customers needs to provide them the coverages that are in their best interest
- Make outbound calls to potential customers and work with them to develop the ideal insurance plan
- Receive incoming calls from potential clients and build trust in order to sell them the best policy for their needs
- Communicate with compassion and empathy
- Answer questions confidently to build trust
- Always work with integrity to provide the best services for the customer
Sales Representative
Semper Consulting
Longwood
02.2025 - 08.2025
- Results- driven Sales Representative exceeding sales targets in a fast paced B2C setting. Proven ability to build and maintain relationships with customers.
- Engaged with over 50+ B2C customers weekly, promoting and selling AT&T products to meet individual needs.
- Consistently achieved 90-110% of monthly sales targets within the first 6 months.
- Used Salesforce daily to manage leads, track customer interactions, and close deals.
- Built rapport with customers resulting in an increase in sales through referrals.
- Conducted product presentations while doing door to door sales to drive new business.
- Proven ability to hard close deals with customers by hitting company bonuses.
- Handled objections and closed sales in a fast-paced, quota-driven environment.
- Participated in weekly sales training and product knowledge sessions to improve pitch effectiveness.
- Collaborated and built relationships with co-workers to be a supportive team player to benefit the company while learning from others.
Registered Nurse- Observation Medicine
Advent Health
Orlando
07.2024 - 12.2024
- Working in a fast paced 41 bed observation unit providing quality care to a diverse patient population.
- Responsible for providing care to patients with neurologic, cardiac, medical, surgical, acute psychiatric issues, and trauma.
- Provide proactive emotional support, teaching and effective communications to patients and families in order to provide optimal patient care.
- Appropriately recognizing clinical changes in patient's condition and reaching out to the appropriate resources to provide safe patient care.
Registered Nurse- ED Observation Unit
Massachusetts General Hospital
Boston
02.2019 - 06.2024
- Working in a fast paced ED observation unit providing quality care to a diverse patient population with quick patient turn over.
- Responsible for providing care to patients with neurologic, cardiac, medical, surgical, acute psychiatric issues, and trauma.
- Appropriately triaging patients who are under my care.
- Provide proactive emotional support, teaching and effective communications to patients and families in order to provide optimal patient care.
- Develop patient centered care while working with a multi-disciplinary team.
- Collaborating with members of the clinical team including Providers, consulting teams, case managers, PCAs and fellow nurses.
Registered Nurse- Clinical Decision Unit
University of Massachusetts Memorial Medical Center
Worcester
09.2016 - 02.2019
- Working in a 23 bed observation unit serving a diverse patient population while providing quality care.
- Experience with telemetry, stroke care, ACS rule out, trauma, and surgical pre-op patients.
- Proficient Clinical Skills: IV insertions, blood administration, phlebotomy, 12 lead EKGs, G-tube and tracheostomy care, foley insertion, and central line care.
- Accurately document nursing assessments and safely administering medications using ED Epic.
- Serve as preceptor/mentor to new graduate nurses during their orientation to the unit.
- Assumed role of charge nurse for the unit.
Registered Nurse- 4 Admission Unit
University of Massachusetts Memorial Medical Center
Worcester
01.2015 - 09.2016
- Worked in a 17 bed short stay unit providing post-op care to a wide variety of surgical patients including post cardiac catheterization, thyroidectomy, ORIF, minor GI surgeries, and post pacemaker placement patients.
- Cared for a diverse medical patient population.
- Collaborated with a variety of medical teams including cardiology, neurology, endocrinology, orthopedics, and trauma.
- Assumed role of resource nurse.
- Served as a primary preceptor/mentor to new graduate nurses.
Education
Master of Science - Nursing
University of Massachusetts Graduate School of Nursing
Worcester, MA 08.2013 - 06/2016
Bachelor of Arts - Psychology
College of the Holy Cross
Worcester, MASkills
- Registered Nurse Licensure in FL and MA
- FL License number: RN9658287
- BLS Certified
- ACLS Certified
- EPIC literate
- Salesforce literate
Skills And Certifications
- Registered Nurse Licensure
- BLS Certified, 05/01/26
- ACLS Certified, 05/01/26
- EPIC literate
- Salesforce literate
Timeline
Account Representative
State Farm
10.2025 - Current
Sales Representative
Semper Consulting
02.2025 - 08.2025
Registered Nurse- Observation Medicine
Advent Health
07.2024 - 12.2024
Registered Nurse- ED Observation Unit
Massachusetts General Hospital
02.2019 - 06.2024
Registered Nurse- Clinical Decision Unit
University of Massachusetts Memorial Medical Center
09.2016 - 02.2019
Registered Nurse- 4 Admission Unit
University of Massachusetts Memorial Medical Center
01.2015 - 09.2016
Master of Science - Nursing
University of Massachusetts Graduate School of Nursing
08.2013 - 06/2016
Bachelor of Arts - Psychology
College of the Holy Cross