Mary Jo Elliott
South Portland,ME
Summary
Strong desire as a subject matter expert to apply compilation, organization, correlation analysis, and evaluation of data collected from a variety of sources, in support of, highly complex data and information. Utilizing the experience and education in applying data management, collection examination, and analyzing data, evidence, and other information from multiple databases thus creating, conducting research, validating data identified through research and preparing comprehensive reports. Skilled experience in technology, big data, privacy protocols, and analytical processes for preparing and presenting, communications, briefings, and analysis on complex issues ensuring data accuracy.
Overview
16
16
years of professional experience
Work History
Senior Market Performance Analyst
Consolidated Communications
Portland, ME
05.2022 - Current
- Analyzing business requirements into technical requirements for reporting and visualizations, data models and databases.
- Conducting data analysis, profiling and quality assessment to maintain integrity of business data.
- Generating daily, monthly and annual reports to address short- or long-term business intelligence questions.
- Working with cross functional teams to build self-service reports and establish automated processes for large-scale data analyses.
- Educate users on correct interpretation of financial, statistical and qualitative data.
- Help resolve issues with data analytics and visual representation to deliver relevant insights to senior business leaders.
- Summarize conclusions of business intelligence analyses and presented findings at executive meetings.
- Provide detailed source analysis and data mappings and transformations for development and implementation.
Business Intelligence Engineer 2
Humana
02.2022 - Current
- Remote Retail Contact Center|Experience Transformation Business Intelligence
- Creating and maintaining precise and accurate models, charts, and reports
- Developing spreadsheet models for diverse projects and analysis
- Collecting data though investigative analysis, information gathering, and researched validated data and consolidating findings for status reports to establish impact on assets, resources, and objectives
- Prepares required narratives and statistical reports and recommends necessary corrective measures and observations
- Consults with top-level managers and executives establishing and defining overall goals and objectives of major projects through partnership and collaboration
- Data and database management
- Various operational activity cost comparisons and complex reporting
Asset Management Analyst
Pinellas County
Clearwater, FL
06.2020 - 02.2022
- Public Works 40 hours per week
- Created and maintained precise and accurate models, charts, and reports
- Developed spreadsheet models for diverse projects and analysis
- Collecting data though investigative analysis, information gathering, and researched validated data and consolidating findings for status reports to establish impact on assets, resources, and objectives
- Prepares required narratives and statistical reports and recommends necessary corrective measures and observations
- Consults with top-level managers and executives establishing and defining overall goals and objectives of major projects through partnership and collaboration
- Data and database management
- Various operational activity cost comparisons and complex reporting
- Development, coordination, and implementation of work standards, methods, and processes
- Discerning asset criticality, risk assessment and advising of asset condition
- Testing and evaluating procedures and practices serving as departmental subject matter expert in area of specialty
- Exercising independent judgment in determining recommended courses of action
- Internal and external departmental coordination efforts and communication
- Effectively communicate while developing and presenting technical information
- Asset management related analytics, processes, training, and systems supporting developing asset management plan
- Identifying key performance indicators within Public Works and building of dashboards reflecting KPI outcomes utilizing Microsoft Suite
- Business Intelligence software applications for trending and forecasting
- Utilizing SAP Crystal Reports for developing report specifications for new report requests
- Creating formal training manuals for peers and facilitating training
- Identifying process improvements
- Gap analysis
Operations Analyst
City of
St Petersburg, United States
02.2020 - 06.2020
- Designed plans to improve operations and suggested changes to systems for overall organization
- Generated reports of findings to help management with making key decisions
- Assessed and modified operational procedures and tools to achieve optimum quality control
- Evaluated performance and policies against metrics
- Developed and updated tracking spreadsheets using Socrata
- Prepared maintenance and compliance reports for executive summaries and presentations
- Collected, arranged, and input information into database system
- Professional, technical, and analytical work in support of Water Resources
- Research, data analysis, design, development
- Review and evaluation of organizational projects and data reporting
- Coordination, development, documentation, and maintenance of department performance measures; responsibility for coordinating, training, and providing all needed technical support for specialized business intelligence tools and software
- Running report queries and scheduling dataset automation
- Quality control of data; creating, maintaining, and updating workflow processes
- Standard operating procedures (SOP) policies and documents related to strategic planning
- Utilizing continuous improvement approaches and tools to identify, analyze and implement performance-based improvements
- Designed plans to improve operations and suggested changes to systems for overall organization reducing redundancy by 18%
- Generated reports assisting management with making key decisions
- Exceeded internal and external regulatory standards by conducting scheduled procedural and tool audits
- Aggregating data aggregation for real time data analysis
- Developed and updated tracking spreadsheets using Microsoft suite software
- Evaluating performance and policies against metrics to improve efficiency and data accuracy
- Investigated and analyzed data by conducting queries and culling records assisting with maintenance and problem resolution
- Assessed and modified operational procedures and tools to achieve optimum quality control
- Collected, arranged, and input information into database system
- Teamed with divisions to launch customized domain admin support
- Supported departments and associated team members to maintain CMMS functionality
- Scanned CMMS system for frequent technical issues, employing troubleshooting techniques for resolution
- Prepared maintenance and compliance reports for executive summaries and presentations
- Presented results of mathematical modeling and data analysis to management or other end users
- Formulated mathematical or simulation models of problems, relating constants and variables, conflicting objectives, and related numerical parameters
- Identified and analyzed project risks and developed mitigation strategies
- Designed data optimization and interfaces for user interaction
- Developed written documents and reports related to programs and operations
- Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations
- Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations
- Created models to forecast and predict quantitative and comparative evaluations of various business solutions
- Devised modeling and measuring techniques using statistical and engineering methods.
Network Analyst
Verizon Communications
Portland, ME
01.2008 - 01.2020
- Mitigated risk by analyzing complex computer systems to assess vulnerabilities
- Diagnosed system hardware and software problems using advanced root-cause analysis
- Conduct data mining, data modeling, statistical analysis, business intelligence gathering, trending, and benchmarking
- Data analytics supports decisions for high-priority E9-1-1 initiatives supporting IT/product reconfiguration, customer service improvement, organizational E9-1-1 realignment among local and state boards
- 15% reduction in E9-1-1 discrepancies, resulting in increased database accuracy
- Excellent solution resolution abilities from strong attention to detail, superior research and analytical skills and time management creating succinct data information across many databases
- Extensive experience with Microsoft software, including MS Word, Excel, PowerPoint, and Outlook to effectively deliver technical information in accessible terms to all audiences, both orally and in writing
- Analyst and advisor to management on municipal E9-1-1 federal compliance resulting in efficient, accurate information received by emergency responders reducing length of dispatch time
- Researching, verifying, and correlating data to support studies and recommendations to management and state E9-1-1 board through knowledge of statistical software, data visualization and SQL to deliver soluble solutions to database information fallout
- Provide ad hoc reports and present alternative plans to reduce data discrepancies and increase productivity and process flow through
- Project management conducting studies of work processes and operating systems to increase efficiency and accuracy
- Leverage technology to access and integrate data from systems to monitor, support and distribute findings
- Unwavering commitment to internal and external customer service, creating productive relationships, resolve complex issues and win customer loyalty and retention
- Complaint resolution through effective communication and interpersonal skills resulting in increased revenue.
Volunteer
Veterans of Foreign Wars
South Portland, ME
01.2014 - 01.2019
- Volunteered with groups and organizations to help make measurable differences for program recipients increasing participant turnout by 35%
- Assisted with special events or programs
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Co-Chair Volunteer
South Portland Maine Affordable Housing Committee
South Portland, ME
01.2016 - 01.2017
- Analyzed data presented during committee meetings finding an affordable median income
- Present findings for most viable solution of housing crisis
- Assist in presenting findings and outcome to City Council for review.
Education
Certification in Project Management: Project Management -
Colorado State University Global
01.2020
Project Procurement and Contract Management -
05.2019
Bachelor of Science (B.S.) - Economics
University of Southern Maine
05.2018
Certification: Geographic Information Systems -
University of Southern Maine
05.2014
Master of Science - Public Policy Planning and Management
University of Southern Maine
Relevant Coursework: Applied Macro and Microeconomics United States Economic Policy Economic Development Economic Policy Econometrics Money and Banking Business Statics and Advanced Mathematical Concepts. The classes highlighted emphasized the necessity for understanding economic policy and how extraneous such as recessions impact government, small business, and citizens. The coursework also provided models for predicting fluctuations impacting local, national, and global economies -
Skills
- Data trending
- Multitasking abilities
- Written Communication
- Planning and Coordination
- Conflict resolution
- Good listening skills
- MS Office
- Teamwork
- Training & Development
- Tableau
- MS Power BI
- SAP Crystal Report
- Trend Analysis
- Database Management
- SQL
- Predictive Analysis and Modeling
- Data Forecasting
- Data Mining from Multiple Sources
- Analytical Processes
- Research
- Reporting, Briefings and Communication to All Audiences
- Business Analysis
- Data Collection
- Customer Service
- Team Building
- Excellent Communication
- Problem Resolution
- Analytical
- Organization
- Leadership
- Collaboration
- Data Management
- MS 365 Suite
Timeline
Senior Market Performance Analyst
Consolidated Communications
05.2022 - Current
Business Intelligence Engineer 2
Humana
02.2022 - Current
Asset Management Analyst
Pinellas County
06.2020 - 02.2022
Operations Analyst
City of
02.2020 - 06.2020
Co-Chair Volunteer
South Portland Maine Affordable Housing Committee
01.2016 - 01.2017
Volunteer
Veterans of Foreign Wars
01.2014 - 01.2019
Network Analyst
Verizon Communications
01.2008 - 01.2020
Certification in Project Management: Project Management -
Colorado State University Global
Project Procurement and Contract Management -
Bachelor of Science (B.S.) - Economics
University of Southern Maine
Certification: Geographic Information Systems -
University of Southern Maine
Master of Science - Public Policy Planning and Management
University of Southern Maine
Relevant Coursework: Applied Macro and Microeconomics United States Economic Policy Economic Development Economic Policy Econometrics Money and Banking Business Statics and Advanced Mathematical Concepts. The classes highlighted emphasized the necessity for understanding economic policy and how extraneous such as recessions impact government, small business, and citizens. The coursework also provided models for predicting fluctuations impacting local, national, and global economies -
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