Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Jo Fortunato

Youngstown

Summary

Motivated Inside Sales Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving individual sales goals. Solid team player who offers a positive and cooperative attitude. Cheerful and energetic effective team player. Superior organization skills. Resolution-oriented development. Dependable and reliable.

Overview

20
20
years of professional experience

Work History

Inside Sales Representative

Alloys Unlimited and Processing
01.2020 - Current
  • Managed customer relationships, ensuring high levels of satisfaction and retention.
  • Trained and mentored junior sales team members on best practices and product knowledge.
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Set up new accounts, established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Inside Sales Representative

Trinity Highway Products LLC
11.2005 - 03.2018
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
  • Quoted prices, credit terms and other bid specifications.
  • Maintained detailed account records and contact logs.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Managed daily office operations and maintenance of equipment.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Education

Associate Degree - Business Administration and Management

Knapp College of Business
Tacoma, WA
01.1987

Skills

  • Cheerful and energetic

  • Effective team player

  • Superior organization skills

  • Resolution-oriented

  • Flexible scheduling

  • Dependable

  • Dependable and reliable

  • Exceptional customer service

Timeline

Inside Sales Representative

Alloys Unlimited and Processing
01.2020 - Current

Inside Sales Representative

Trinity Highway Products LLC
11.2005 - 03.2018

Associate Degree - Business Administration and Management

Knapp College of Business

Similar Profiles

CREATE PROFILE