Mary Jo Giambrone

• Assisted clients with accurate eligibility form, application and document completion.
• Communicated with people from various cultures and backgrounds on application process.
• Processed and certified documents for accuracy and compliance with government regulations.
• Engaged wider departments in accurate, timely paperwork completion.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Resolved discrepancies with client applications to verify eligibility.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Interviewed applicants and explained scope of different available benefits.

Provides referral, screening and information support services to clients and office and staff support. The position is responsible for resolving client queries and connecting them to resources that best meet their needs and providing a wide variety of office and staff support pertaining to the specialized area of assignment to support the internal department operations. This position is responsible for researching, accessing, and verifying client and case data, and man aging client information by utilizing various client data systems.

• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Maintained inventory of office supplies and placed orders.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.