MaryJo Heitkamp
Baldwinsville,NY
Summary
Professional sales associate with proven experience driving results in fast-paced environments. Strong focus on team collaboration, customer satisfaction, and adaptability to changing needs. Skilled in client relationship management, sales strategy, and problem-solving. Reliable and results-driven, with commitment to achieving targets and fostering positive work culture.
Overview
20
20
years of professional experience
1
1
Certification
Work History
NYS Licensed Sales Associate
CNY Signature Properties
12.2017 - Current
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Resolved any issues or concerns that arose during the policy period, fostering trust between clients and the company.
- Participated in ongoing professional development opportunities to stay up-to-date with industry regulations and changes.
- Streamlined the sales process for increased efficiency through effective communication and collaboration with team members.
- Maintained accurate records of all client interactions, ensuring seamless communication throughout the sales process.
- Collaborated with underwriters to expedite policy approvals, reducing wait times for clients.
- Boosted client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Stayed current with market trends and product offerings, continuously enhancing expertise and maintaining a competitive edge in the industry.
- Developed strong relationships with clients to maintain loyalty and encourage repeat business.
- Effectively managed a large book of business, ensuring timely renewals and processing policy adjustments as needed.
- Utilized CRM software to efficiently track leads, follow-ups, appointments, and conversions, streamlining daily workflows for maximum productivity.
- Generated leads and converted prospects into clients, contributing to overall sales growth.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Built diverse and consistent sales portfolio.
Cosmetologist
Retired From Carlos Hair Salon
02.2005 - 02.2015
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Education
High School Diploma -
Cicero High School
Cicero NY06-1979
No Degree - Cosmetology
NYS Cosmetology School
Syracuse, NY06-1984
No Degree - Real Estate
NYS Real Estate Course
Syracuse NY12-2007
Skills
- Goal-oriented mindset
- Property valuation
- Sales strategy development
- Effective negotiation
Certification
- License # 10401226503
- Salesperson
Timeline
NYS Licensed Sales Associate
CNY Signature Properties
12.2017 - Current
Cosmetologist
Retired From Carlos Hair Salon
02.2005 - 02.2015
High School Diploma -
Cicero High School
No Degree - Cosmetology
NYS Cosmetology School
No Degree - Real Estate
NYS Real Estate Course
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