Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Timeline
Generic

Maryjo Hyatt

Raleigh,North Carolina

Summary

MARYJO HYATT A successful Project Manager with demonstrated success in providing long-term vision, leadership, and strategy development for over 20 years. Capable of ensuring consistency in adapting the best methodologies, elevating sales, marketing, operations, and human resources functions for several organizations. An energized entrepreneur expert in bridging gaps between diversified branches, advancing staff development, communications and business development skills, meeting stakeholders, clients, and business expectations. Recognized as a versatile senior executive proficient in organizational development, cross-functional relationships, employee mentoring, and strategic planning. Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Experienced in using internal system to manage the daily schedules for up to 20 Project Managers personnel. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

28
28
years of professional experience

Work History

Project Management Scheduling and Support

Siemens Healthineers
Cary, NC
01.2020 - Current
  • Act as project lead for implementing work standards, procedures, project schedules and milestones, equipment testing, troubleshooting, and employee training
  • Managed coordination, installation and technical support for manufactured supplied equipment
  • Interpret, negotiate and effectively communicate contractual agreements and compliance requirements with service providers, members, and internal personnel
  • Build relationships and influence leadership teams through offering best practices and guidance to drive sales
  • Planned, organized and conducted District and Regional Sales meetings and dynamic store sales training seminar, along with established matrices for costing manufacturing of aftermarket parts after out of current production- these matrices took into account life cycle of products and cost involved in manufacturing them at different stages
  • Manage profit & loss by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports
  • Supervise and analyze all information being updated for all assigned customer accounts and adhere to all protocols regarding delivery, service, pick-up and safety checks of all products
  • Source, purchase, and expedite special requested items in most cost -effective manner
  • Locate, qualify new vendors to support organization's goals and to achieve quality and profitable product lines
  • Interviewed suppliers regarding ordering of supplies and to keep informed on market trends
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Input data to create updated status reports for quick reference of project progress and deadlines.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
  • Coordinated materials supply with vendors to maintain efficient operations and meet schedule deadlines.
  • Handled 90 calls per day to address customer inquiries and concerns

Sales Support Customer Care Specialist

SIEMENS HEALTH CARE
Cary, NC
05.2014 - 01.2020
  • Train incoming employees on store operations, inventory management, and use of company programs and applications
  • Work daily with outside sales representatives to input orders and improve overall customer satisfaction
  • Test problems and glitches that arise and determine root cause; if needed, write up technical
  • Sell products and services to prospective customers and develop new revenue from existing customers by selling additional products and services through use of recommended sales techniques
  • Design and adopt new strategies to increase efficiency and improve customer service
  • Ensure implementation of all standard operating procedures for efficient business operations
  • Explain to customers all products and services
  • Promote and communicate to customers current marketing campaigns and promotions
  • Collaborate with team to achieve customer satisfaction by analyzing problems and using skills to solve issues effectively
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Directed customers to appropriate departments for additional support.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Requested escalation for unresolved issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Developed policies to increase accuracy and resolution of customer care department.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Verified accuracy of customer account information and updated when necessary.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Customer Care Coordinator

SIEMENS HEALTH CARE
Cary, NC
04.2014 - 09.2017
  • Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction and Managed more than 150 inquires per shift; transferred customers to appropriate representative throughout Siemens Care system
  • Researched and implemented resolutions for unresolved escalated network issues, coordinated orders to ensure on-time and complete to customers
  • Maintained all daily responsibilities while meeting strict deadlines and compliance requirements
  • Coordinated directly with executive office and department of compliance regarding customer disputes
  • Ensured healthcare support services to internal and external customers; partnered with industrial and construction distributors sales resulted in 10% increase in customer satisfaction
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Managed department call volume of 90 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
  • Entered customer demographic data into company databases.
  • Developed client rapport by promptly processing requests and resolving financial discrepancies.

Operations / Human Resource Manager

United States Navy, USN
World Wide, World Wide
04.1996 - 04.2013
  • Navy and Marine Corps Achievement Medal (4th Award)
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Evaluated training program success and presented strategic improvement recommendations to upper management.
  • Enhanced staff knowledge and awareness on drug abuse and prevention programs.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for anywhere from 10 to 50 new employees.
  • Recruited top talent to maximize profitability.
  • Directed onboarding and training for 10 to 50 new employees each year, keeping company operations smooth and production efficient with skilled candidates.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Worked as effective team member while contributing to local and regional HR projects.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Retained 100% protocol on management tools and procedural accuracy.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
  • Managed random monthly drug testing for 10 to 50 new employees.

Education

MBA - Business Administration And Management

Keller Graduate School of Management
Morrisville, NC
04.2016

Bachelor of Science - Technical Management / Healthcare Management

DeVry University
Morrisville, NC
09.2014

Associate of Arts - General Studies

University of Phoenix
On Line
05.2010

Skills

  • Confidentiality requirements
  • Daily timekeeping
  • Schedule organization
  • Data analysis skills
  • Performance reviews
  • Customer service and support
  • Scheduling proficiency
  • Project Management
  • Administrative support
  • Telephone etiquette
  • Performance improvement
  • Project tracking
  • Scheduling
  • Office administration

Accomplishments

  • First Line Leadership (Management) Course
  • Recruiting and Retention Course
  • Career Counselor
  • United States Navy – Various Locations
  • Apr 1996 – Apr 2013
  • Engineering Common Course
  • Global Command and Control System Common Operations Course
  • Decision-making skills
  • Team leadership and coaching
  • Presentation skills
  • Multitasking, time management, Project management
  • Planning andscheduling skills
  • TECHNICAL SKILLS
  • MS Office Suite
  • Systems Application Products (SAP)
  • Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows

Affiliations

Effective interaction with stakeholders Attention to detail Customer service orientation Data collection, management, and analysis

Timeline

Project Management Scheduling and Support

Siemens Healthineers
01.2020 - Current

Sales Support Customer Care Specialist

SIEMENS HEALTH CARE
05.2014 - 01.2020

Customer Care Coordinator

SIEMENS HEALTH CARE
04.2014 - 09.2017

Operations / Human Resource Manager

United States Navy, USN
04.1996 - 04.2013

MBA - Business Administration And Management

Keller Graduate School of Management

Bachelor of Science - Technical Management / Healthcare Management

DeVry University

Associate of Arts - General Studies

University of Phoenix

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Maryjo Hyatt