Mary Jo Masias-Cook
Human Resources
Pueblo,CO
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic goals. Proven expertise in health care employee recruitment, conflict resolution, labor relations, and benefits administration. Skilled at building and maintaining positive relationships with employees and management, fostering a collaborative work environment. Demonstrates strong organizational skills and a commitment to adhering to relevant laws and regulations. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence.
Overview
17
17
years of professional experience
Work History
Human Resources Manager
Pueblo Community Health Center, Inc.
05.2018 - 06.2024
- Manage the recruitment and new hire onboarding process and perform tasks related to employment and benefit enrollment.
- Prepare, recommend and maintain records and procedures for controlling personnel transactions including salary increases, promotions, transfers, performance evaluations and disciplinary actions.
- Maintain organization compliance with regulatory and legal requirements.
- Successfully meet the AAAHC human resources standards, as well as provide administrative support for FTCA deeming activities.
- Manage and integrate various human resource functions including recruiting, compensation, benefits, leave, legal compliance, employee relations, HR technology, training and employee development.
- Screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Facilitated criminal background check process for new hires.
- Improved operational processes resulting in productivity increase in HR department.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Human Resources Generalist
Pueblo Community Health Center, Inc.
09.2013 - 04.2018
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Facilitated criminal background check process for new hires.
- Improved operational processes resulting in productivity increase in HR department.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
Human Resource Generalist
El Pueblo...An Adolescent Treatment Community
11.2012 - 08.2013
- Responsible for the recruiting and hiring of all Direct Care Staff.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
- Facilitated criminal background check process for new hires.
- Processed Workers' Compensation claims
- Implemented and supervised orientation procedures for new hires.
- Assist HR Director with bi-weekly payroll. Complete uploads of payroll information such as benefits, bonus' and wage increases. Set up garnishments, child support and tax levy's as directed by the courts.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted candidate interviews and performed background checks and verification.
Human Resource Manager
Interim HealthCare
04.2008 - 05.2012
- Responsible for the recruitment and hiring of all staff; medical, administrative and clinical.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Processed all Workers' Compensation claims.
District Office Manager
H&R Block - Seasonal
11.2007 - 05.2008
- Responsible for tax operation to include daily management of the tax office and office profitability.
- Enhanced customer satisfaction by addressing concerns promptly and implementing necessary improvements in service delivery.
- Streamlined district office operations by implementing efficient management techniques and procedures.
- Managed the hiring process for district office personnel, ensuring a diverse and highly skilled workforce.
- Coordinate the shift scheduling of full-time and part-time associates.
Education
Bachelor of Science - Business
Adams State University
Alamosa, CO 05.2001 -
Skills
Human Resources Operations
HR policies and procedures
Staff Management
Employee Relations
Recruitment Oversight
New Employee Orientation
Employee Onboarding
Compensation and benefits
Decision-Making
Timeline
Human Resources Manager
Pueblo Community Health Center, Inc.
05.2018 - 06.2024
Human Resources Generalist
Pueblo Community Health Center, Inc.
09.2013 - 04.2018
Human Resource Generalist
El Pueblo...An Adolescent Treatment Community
11.2012 - 08.2013
Human Resource Manager
Interim HealthCare
04.2008 - 05.2012
District Office Manager
H&R Block - Seasonal
11.2007 - 05.2008
Bachelor of Science - Business
Adams State University
05.2001 -
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