Mary Jo Mousel
Peoria,Arizona
Summary
Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
40
40
years of professional experience
Work History
Customer Service Coordinator
Progressive Residential Services
Scottsdale, AZ
10.2022 - 05.2023
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Assisted in the development of quality assurance standards for customer service operations.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with other departments to resolve complex customer issues quickly.
- Ensured that all customer inquiries were responded to in a timely manner.
- Performed data entry tasks related to customer accounts and order processing.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Utilized various software applications such as CRM systems for tracking purposes.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
M & M Performance Services LLC
Office Manager
Independence, MO
01.2012 - 01.2016
- Maintained and reconciled general ledger accounts.
- Processed accounts receivable and payables
- Conducted monthly reconciliation of bank statements.
- Prepared bank deposits and recorded cash receipts.
- Performed administrative tasks including filing documents, answering phones calls, responding emails.
- Assisted customers with inquiries and requests in a timely manner.
- Provided detailed information to customers on products, services, and promotions.
- Answered customer calls promptly and professionally.
- Maintained records of customer interactions, transactions and shipment information in database.
- Resolved customer complaints in a timely manner by identifying problems and providing solutions.
- Developed positive relationships with customers through courteous communication techniques.
Skills
- Cooperative team member
- Plumbing
- Alteration permits
- Scheduling
- Inbound and Outbound Calling
- Account updating
- Call Management
- Data Collection
- Multi-Task Management
- Information Security
- Appointment Scheduling
- Complaint resolution
- Data Entry
- Report Generation
- Client Relations
- Spreadsheets
Timeline
Customer Service Coordinator
Progressive Residential Services
10.2022 - 05.2023
M & M Performance Services LLC
Office Manager
01.2012 - 01.2016
Similar Profiles
Mary Jo MouselMary Jo Mousel
Customer Service Coordinator at Progressive Residential ServicesCustomer Service Coordinator at Progressive Residential Services
Serina ClarkSerina Clark
Direct Support Professional at Progressive Residential ServicesDirect Support Professional at Progressive Residential Services
Demearra HillDemearra Hill
Direct Support Professional at Progressive Residential ServicesDirect Support Professional at Progressive Residential Services
Keegan RodriguezKeegan Rodriguez
Mail Coordinator at Helping Hand HealthMail Coordinator at Helping Hand Health
Edith SernaEdith Serna
General Manager at Better Buzz CoffeeGeneral Manager at Better Buzz Coffee