Pets, Crocheting, Hiking,
Mary Jo Mousel
Finance
Tolleson,AZ
Summary
Organized simultaneous office functions and direct administrative personnel to meet needs of dynamic professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. History of increasing customer satisfaction and driving improvements to service quality. Proficient in Microsoft.
Overview
30
30
years of professional experience
Work History
Customer Service Coordinator
Progressive Residential Services
10.2022 - 05.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Nurse's Aide
Integrity Home Care
06.2013 - 05.2015
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Researched patients Medicare and Medicaid issues; solving them by taking them to the offices and representing them with the proper agents.
- Dispense medication
Office Manager
M & M Performance Service LLC
06.2004 - 05.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Scheduling Plumbers appointments
- Auditing parts
Accounts Assistant
Arrow Speed Warehouse
06.1993 - 06.2004
- Enhanced financial reporting accuracy with thorough data analysis and reconciliation.
- Implemented effective cash management strategies to optimize working capital utilization.
- Managed accounts payable and receivable functions, ensuring timely processing of invoices and collections activities.
Education
High School Diploma -
Reeds Spring High School
Reeds Spring, MO05-1978
Associate of Arts - Graphics Arts
Reeds Spring Vo-Technical
Reeds Spring, MO05-1978
Skills
- Client Account Management
- Proficient in Microsoft Office Suite
- Customer Relationship Management
- Collaborative Independent Worker
- Finance Specialist
- Critical Thinker
Affiliations
- www.linkedin.com/in/mary-jo-mousel-8b4022335
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionInterests
Software
Microsoft, Excel
Timeline
Customer Service Coordinator
Progressive Residential Services
10.2022 - 05.2023
Nurse's Aide
Integrity Home Care
06.2013 - 05.2015
Office Manager
M & M Performance Service LLC
06.2004 - 05.2012
Accounts Assistant
Arrow Speed Warehouse
06.1993 - 06.2004
High School Diploma -
Reeds Spring High School
Associate of Arts - Graphics Arts
Reeds Spring Vo-Technical
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