Mary Jo Paul
Mandan,ND
Summary
Dynamic professional with time management and organization skills. Excelled in enhancing customer satisfaction. Achieving a significant improvement in client engagement, demonstrating a calm demeanor and commitment to performance excellence.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Aspen Dental
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Dental Assistant
Aspen Dental
08.2024 - 12.2024
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
CNA Student
Missouri Slope
05.2024 - 06.2024
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported patients between rooms and appointments or testing locations.
Sterile Processing Technician
Sanford Health
03.2022 - 05.2024
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Inspected sterile package integrity prior to distribution.
- Wrapped trays, instrument packs, and sets.
- Identified parameters and sterilization method required for each item to be sterilized.
Overnight Baker
Panera Bread
05.2021 - 09.2021
- Prepped pastries such as breads, cookies, rolls, muffins, and loafs.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery, most of the time I was solo until the morning shift arrived to open the store.
Package Handler
FedEx Ground
04.2021 - 04.2021
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
Assistant Manager
Dairy Queen
04.2020 - 04.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Associate
Taco Bell Restaurant
03.2018 - 06.2018
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Bismarck High
Bismarck, NDSkills
- Time management
- Calm demeanor
- Performance improvement
- Organization skills
Timeline
Dental Assistant
Aspen Dental
08.2024 - 12.2024
CNA Student
Missouri Slope
05.2024 - 06.2024
Sterile Processing Technician
Sanford Health
03.2022 - 05.2024
Overnight Baker
Panera Bread
05.2021 - 09.2021
Package Handler
FedEx Ground
04.2021 - 04.2021
Assistant Manager
Dairy Queen
04.2020 - 04.2021
Associate
Taco Bell Restaurant
03.2018 - 06.2018
Receptionist
Aspen Dental
High School Diploma -
Bismarck High
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