Mary Jo Siefert
Green Bay,WI
Summary
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Overview
13
13
years of professional experience
Work History
Call Center Representative
Aurora Health Care
Green Bay, WI
02.2012 - 12.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
A&S Consulting
Green Bay, WI
04.2010 - 02.2012
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate of Science - Dental Assisting
Northeast Wisconsin Technical College
Green Bay, WI06-1989
Skills
- Call Control
- Call control skills
- Inbound Phone Call Management
- Answering questions
- Call documentation skills
- Professional phone voice
Timeline
Call Center Representative
Aurora Health Care
02.2012 - 12.2022
Customer Service Representative
A&S Consulting
04.2010 - 02.2012
Associate of Science - Dental Assisting
Northeast Wisconsin Technical College
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