Mary Jo Silver
Franklin,VA
Summary
Over 17 years of measurable success in independent sales, business development, and forging customer relationships. Consistently achieved multiple top sales, recruiting, and customer service awards and recognition. Outstanding financial acumen exhibited by planning, executing, and exceeding budgets. Strong leader with hands-on management style and vast experience with team building, interpersonal communication skills, and customer relations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Relationship Banker
Truist Bank
Wakefield, VA
11.2023 - Current
- Developed and implemented strategies to increase customer base, grow deposits and cross-sell products.
- Conducted financial reviews with clients to identify their current and future needs.
- Established new accounts for corporate and retail customers in compliance with bank policies and procedures.
- Maintained up-to-date knowledge of regulations related to banking operations.
- Processed loans in compliance with federal regulations
- Transacted cash deposits, withdrawals, payments and other needs on the service line
- Managed staff scheduling, risk management, banking operations, and team building
Relationship Banker
Truist Bank
Franklin, VA
09.2022 - 11.2023
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Prepared loan documents for review and approval by bank management.
- Built long-term relationships with customers by providing personalized service and support.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Maintained records of all customer interactions in a secure database system.
In Person/Online Academic Tutor
Classical Conversations/Varsity Tutors
Suffolk/Carrsville, VA
08.2009 - 08.2022
- Conducted individual and group tutoring sessions for students from diverse backgrounds.
- Developed lesson plans, activities, and assignments to help reinforce concepts taught in class.
- Assisted students in creating a plan of action for completing assignments on time.
- Identified areas where further instruction or resources were needed to improve student comprehension levels.
- Engaged with parents through phone, email, and in person communication
- Adapted teaching techniques depending on the needs of individual students or classes.
- Incorporated digital media into lessons whenever possible to keep students engaged.
Education
Bachelor of Arts - English Literature And Composition
Christopher Newport University
Newport News, VA12-1997
Skills
- Customer Relationship Development
- Account Management
- Banking Regulations
- Lending Regulations
- Compliance Risk Management
- Staff Management
- Multitasking And Organization
- Project Management Abilities
- Problem-Solving Abilities
Accomplishments
- 100% rating from client surveys YTD
- #3 regional for client outreach
- 2016 Servant's Heart Award
- 2016 MVP Sales Performance
Affiliations
- Event planning
- Church volunteer
- Serve at community events
Certification
- NMLS#2417713
References
References available upon request.
Timeline
Senior Relationship Banker
Truist Bank
11.2023 - Current
Relationship Banker
Truist Bank
09.2022 - 11.2023
In Person/Online Academic Tutor
Classical Conversations/Varsity Tutors
08.2009 - 08.2022
Bachelor of Arts - English Literature And Composition
Christopher Newport University