MARY JO ZAPATA
Gila Regional Medical Center
Silver City,NM
2
Languages
19
years of professional experience
I am a highly focused and meticulous effective multi-tasker able to handle high volume simultaneous clerical projects with complete accuracy and professionalism. I adapt at working well independently or with a team, with little or no direction.
Work History
Certified Nursing Assistant
1 Year 11 Months- Provide compassionate, hands-on care to laboring, postpartum, and gynecologic patients under the direction of registered nurses and other healthcare professionals.
- Support mothers during labor and recovery by providing comfort measures, emotional support, and assistance with positioning and mobility.
- Assist with postpartum and newborn care, including supporting feeding, hygiene, and safe patient handling as directed by nursing staff.
- Assist with activities of daily living, including bathing, toileting, hygiene, repositioning, ambulation, and comfort measures.
- Obtain and document vital signs, intake and output, blood glucose levels, and other patient data while promptly reporting abnormal findings to the nursing team.
- Assist nurses with patient preparation, room setup, transfers, and maintaining a clean, safe, and organized environment.
- Collaborate effectively with nurses, providers, and other members of the healthcare team to promote quality patient care and a positive patient experience.
- Float to different departments as needed according to hospital census.
Server, Bartender, Manager
3 Years 9 Months- Provided attentive, personalized service in an upscale dining environment while maintaining a polished and professional demeanor.
- Guided guests through menus, daily specials, and beverage selections while accommodating dietary restrictions and special requests to enhance their dining experience.
- Maintained detailed knowledge of menu items, ingredients, preparation methods, and restaurant history to provide knowledgeable recommendations.
- Accurately entered food and beverage orders while coordinating with kitchen and bar staff to ensure timely and accurate service.
- Managed multiple tables and competing priorities while maintaining exceptional attention to detail and guest satisfaction.
- Addressed guest concerns professionally and efficiently, working to resolve issues and create a positive dining experience.
- Resolved guest concerns efficiently and professionally, ensuring a positive dining experience and fostering guest loyalty.
- Collaborated with team members to ensure immaculate dining room presentation and adherence to service standards, enhancing overall guest satisfaction.
- Provided service for special events, large parties, and high-profile or VIP guests while maintaining discretion and professionalism.
Receptionist / Medical Assistant
1 Year 7 Months- Greet and assist patients in a professional, compassionate, and welcoming manner while maintaining patient privacy and confidentiality.
- Schedule, reschedule, and confirm appointments for obstetric, gynecologic, family medicine, and other primary care visits.
- Answer multi-line phones, respond to patient questions, and direct clinical concerns to the appropriate healthcare professional.
- Check patients in and out, verify demographic and insurance information, and collect copayments and other applicable fees.
- Coordinate referrals, medical records, and follow-up appointments as directed by providers and clinical staff.
- Maintain accurate patient information and documentation within the electronic medical record (EMR) system.
- Communicate effectively with patients, providers, nurses, medical assistants, and outside healthcare facilities.
- Assist with maintaining an organized front office and ensuring efficient patient flow in a busy outpatient clinic.
Certified Nursing Assistant
2 Years- Provide compassionate, hands-on care to laboring, postpartum, and gynecologic patients under the direction of registered nurses and other healthcare professionals.
- Assist with activities of daily living, including bathing, toileting, hygiene, repositioning, ambulation, and comfort measures on both mothers and infants.
- Obtain and document vital signs, intake and output, blood glucose levels, and other patient data while promptly reporting abnormal findings to the nursing team for both mothers and infants.
- Assist nurses with patient preparation, room setup, transfers, and maintaining a clean, safe, and organized environment.
- Support mothers during labor and recovery by providing comfort measures, emotional support, and assistance with positioning and mobility.
- Assist with postpartum and newborn care, including supporting feeding, hygiene, and safe patient handling as directed by nursing staff.
- Collaborate effectively with nurses, providers, and other members of the healthcare team to promote quality patient care and a positive patient experience.
- Float to different departments as needed according to hospital census.
Office and Administrative Support Operational
1 Year 1 Month- Assisted pharmacist and pharmacy technicians in daily operations, ensuring efficient medication management. Pack medications accurately for distribution, deliver medications to each unit of the hospital. Enter physician orders into computer for nurses. Delivered excellent customer service through effective phone etiquette and performed administrative tasks including filing, faxing, scanning, typing, and data entry. Recorded and organized minutes for three meetings using Microsoft Word and Excel, facilitating clear communication among participants. Coordinated meeting schedules. Prepare reports, agendas, and spreadsheets.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Medical Record and Health Information Technician Operational
3 Years 4 Months- Compiled, maintained, and safeguarded health information management (HIM) and medical records of residents at long-term care facility, ensuring compliance with federal and state regulations. Documented minutes for psychoactive pharmaceutical meetings and created agendas, reports, and spreadsheets. I am knowledgeable in Microsoft Word and Excel. Collected daily physician orders and analyzed departmental documents for appropriate distribution and filing. Answer phone calls, route phone calls, and take messages. Performed data entry tasks to ensure accurate record-keeping., faxing, filing, greeting and directing visitors, providing customer service. I have been trained on ICD-10-CM.
Certified Nursing Assistant
1 Year 10 Months- Provided direct patient care, filled oxygen tanks, operated mechanical lifts, and transferred residents using gait belt to ensure safety and comfort. Dress residents, provide perineal care, brush teeth and dentures, toilet residents, feed residents, make sure residents look nice and presentable and have everything they need. Documented residents' daily needs and behaviors to support personalized care and improve communication with healthcare team. Stocked residents' rooms with necessary supplies for activities of daily living to enhance overall resident well-being and independence.
Receptionist / Optometrist Assistant / Optician
2 Years- Answer phone calls with proper phone etiquette and route calls efficiently, take messages, fax, file, data entry, greet and direct patients and costumers with great costumer service, request and receive authorizations from insurance, schedule appointments. Check histories on patients, check vision, check pressure in eyes, retinal photography, optical coherence tonography. Cut lenses to fit glass frames, adjust to fit glasses on patients, bill insurance, order glasses. handle money, count back cash, and use credit card machine.
Waitress / Dish washer / Cashier
2 Years 3 Months- Take orders, deliver orders, clean and set tables, wash dishes, help cook and waitress, receive money and count back change, run credit card machine, and provide costumer service.
Receptionist Assistant
9 Months- Answer Phone and route phone calls as needed, fax, file, data entry, greet and direct costumers as needed.
Education
High School Diploma
Associate of Applied Science - Nursing
Skills
Patient care techniques
Patient care coordination
Healthcare team collaboration
Compassionate patient support
Patient education
Effective multi-tasker
Bilingual fluency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Nursing Assistant
Gila Regional Medical Center
09.2024 - CurrentRead More
Server, Bartender, Manager
Buckhorn Opera House and Saloon
08.2019 - 05.2023Read More
Receptionist / Medical Assistant
Cassie Health Center For Women
07.2019 - 02.2021Read More
Certified Nursing Assistant
Gila Regional Medical Center
07.2017 - 07.2019Read More
Office and Administrative Support Operational
Fort Bayard Medical Center
12.2015 - 01.2017Read More
Medical Record and Health Information Technician Operational
Fort Bayard Medical Center
08.2012 - 12.2015Read More
Certified Nursing Assistant
Fort Bayard Medical Center
10.2010 - 08.2012Read More
Receptionist / Optometrist Assistant / Optician
Mountain View Eye Care
07.2009 - 07.2011Read More
Receptionist Assistant
Cobre High School
08.2008 - 05.2009Read More
Waitress / Dish washer / Cashier
Mimbres Valley Cafe
06.2007 - 09.2009Read More
Cobre High School
High School Diploma
Read More
Dona Ana Community College
Associate of Applied Science from Nursing
Read More