Summary
Overview
Work History
Education
Skills
Timeline
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Mary Jo Zissler

Fairport,NY

Summary

Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 22 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

22
22
years of professional experience

Work History

Executive Receptionist

Paychex, Inc.
Rochester, NY
02.2000 - 02.2022

Answered main company phone providing assistance, direction and/or screening. Screened and announced all calls for CEO while providing excellent customer service and maintaining confidentiality. Greeted and announced all visitors and candidates.


Maintained positive working relationships with Security, Operations Client Relations Group and receptionists at all Rochester locations to ensure smooth operation and excellent customer service to our clients (both internal and external).


Assisted Executive assistants and Human Resources with various projects and large mailings.


Able to do several tasks at one time, worked independently without daily supervision, and extremely reliable and dependable.


Dealt with stressful situations with employees, vendors, clients and the general public all while relaying information efficiently and exercising tact to maintain good relations and avoid offense

Education

High School Diploma -

Nazareth Academy
Rochester, NY

Miss McCarthys Secretarial School
Rochester, NY

Assertiveness Training

IMC
Rochester, NY

Advanced Receptionist Training

Center For Professional Advancement
Newark, NJ

Skills

  • Delivery Coordination
  • Multi-Line Telephone Systems
  • Call Answering and Routing
  • Positive Attitude and Energetic
  • Telephone Etiquette
  • Attention to Detail

Timeline

Executive Receptionist

Paychex, Inc.
02.2000 - 02.2022

High School Diploma -

Nazareth Academy

Miss McCarthys Secretarial School

Assertiveness Training

IMC

Advanced Receptionist Training

Center For Professional Advancement
Mary Jo Zissler