Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Mary Joyce Balingit

Spring Valley, CA,CA

Summary

Highly organized Imports & Supply Chain Operations professional with 10 of experience in order processing, logistics, customs compliance, and client relations. Skilled in managing complex import processes, optimizing supply chains, and ensuring regulatory compliance for seamless product delivery.

Overview

10
10
years of professional experience

Work History

Imports & Supply Chain Operations Manager

American Tuna Inc.
01.2024 - Current
  • Optimized end-to-end import processes, including purchase order management, achieving a 98% fill rate. Collaborated with suppliers to secure high-quality seafood products, ensuring timely delivery, ethical sourcing, and compliance with customs regulations.
  • Negotiated freight rates and contracts with domestic carriers, optimizing transportation costs by 25%.
  • Developed and implemented strategies to mitigate supply chain disruptions, maintaining on-time delivery rates above 95%.
  • Developed proactive strategies to prevent out-of-stock situations, reducing lost sales.
  • Analyzed market trends, supplier data, and demand forecasts to improve inventory management, minimizing overstock/understock situations.
  • Identified and implemented process improvements within the supply chain, enhancing efficiency, reducing lead times by 10%, and optimizing purchase order processes.
  • Managed inventory levels across multiple locations, including 3rd party warehouses, ensuring optimal stock availability to meet customer demand.
  • Collaborated with 3rd party warehouse providers to optimize storage, fulfillment, and distribution processes, enhancing order turnaround times.
  • Developed and monitored KPIs for 3rd-party warehouses, ensuring standards were met and addressing performance issues.
  • Led the implementation of a new ERP system, streamlining inventory management, demand planning, and purchasing processes.
  • Proactively maintained compliance with import/export regulations and trade agreements, mitigating risk and avoiding penalties.
  • Researched and successfully applied tariff optimization strategies, including in-quota rates and trade agreements, reducing import costs by 30%.

Import Analyst

American Tuna Inc.
05.2021 - 12.2023
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Coordinated and negotiated contracts to facilitate freight movements.
  • Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
  • Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
  • Maintained strong relationships with key stakeholders such as suppliers, carriers, and customs agencies to facilitate smooth operations.
  • Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
  • Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
  • Collaborated cross-functionally to ensure timely delivery of materials and services for project completion.
  • Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
  • Contributed to risk management efforts by identifying potential supply chain disruptions and developing contingency plans accordingly.
  • Identified cost-saving opportunities with thorough analysis of market trends and supplier capabilities, achieving significant budget reductions.

Operations Manager

Focus Cargo System
06.2015 - 02.2021
  • Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
  • Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
  • Lawfully cleared merchandise through customs per client and government requirements.
  • Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
  • Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
  • Optimized internal record-keeping systems, making it easier for team members to track and manage client files efficiently.
  • Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
  • Trained junior brokers on industry best practices, enhancing the overall team''s knowledge base and efficiency.
  • Monitored changes in import/export laws and regulations, ensuring company-wide compliance at all times.
  • Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
  • Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
  • Assisted clients in navigating customs clearance procedures, offering guidance on required documentation and regulatory requirements as needed.

Customs Declarant

Cyrus Logistics
02.2014 - 04.2015
  • Supported company growth by successfully navigating complex customs requirements during international mergers or acquisitions.
  • Implemented continuous improvement initiatives in customs processes, leading to increased efficiency and cost savings for the organization.
  • Reduced duty costs through diligent analysis of product classifications and application of applicable trade agreements or exemptions.
  • Developed and maintained standard operating procedures for customs activities, ensuring all staff members were fully trained on relevant processes and requirements.
  • Handled sensitive communications with regulatory agencies regarding investigations or inquiries into the organization''s compliance practices, maintaining a positive relationship throughout any disputes or negotiations that arose.

Education

Bachelor of Science - Supply Chain Management

Southern New Hampshire University, Hooksett, NH
10.2025

Bachelor of Science - Customs Administration

Gordon College, Philippines
04.2013

Skills

  • Supply Chain Management: Procurement, logistics, forecasting, inventory analysis, vendor relations
  • Regulatory Compliance: FDA (FSVP, Prior Notice), CBP, NOAA, IFTP, In-quota, trade agreements
  • Logistics & 3PL Management: Freight forwarding, carrier relationships, negotiation, tracking, domestic warehousing optimization
  • Customer Service: Order processing, updates, issue resolution, reporting
  • Software: Office 365, Google Suite, Business Central
  • Verbal and written communication
  • Complex Problem-Solving
  • Adaptability
  • Attention to Detail
  • Critical-Thinking
  • Resourcefulness
  • Time-Management
  • Negotiation

Additional Information

Licensed Customs Broker (Philippines)


Timeline

Imports & Supply Chain Operations Manager - American Tuna Inc.
01.2024 - Current
Import Analyst - American Tuna Inc.
05.2021 - 12.2023
Operations Manager - Focus Cargo System
06.2015 - 02.2021
Customs Declarant - Cyrus Logistics
02.2014 - 04.2015
Southern New Hampshire University - Bachelor of Science, Supply Chain Management
Gordon College - Bachelor of Science, Customs Administration

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Mary Joyce Balingit