Overview
Work History
Education
Skills
Timeline
Generic

Mary K. Kearney

Avon,OH

Overview

15
15
years of professional experience

Work History

Assistant

Cafe Aroma
05.2023 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager closely following instructions for the day’s work.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Multitasking; serving, hostess, dishwasher, catering.

Sales Lead (Manager)

Sephora At Kohl’s
05.2023 - 04.2024
  • Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
  • Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
  • Increased overall sales productivity and customer loyalty by signing up customers for rewards.
  • Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
  • Open/Closed store following proper procedures.
  • Effectively presented information to customers and responded to questions.
  • Delegated tasks and made sure they were completed by end of shifts.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Responsible for Callback products that they are removed from displays.
  • Trained and coached employees on proper sales techniques.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Built relationships with customers and community to establish long-term business growth.

Server\Hostess

Diner On Clifton
01.2013 - 04.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Crew Member

Trader Joe’s
09.2009 - 02.2016
  • Worked front counter, stocker, order writer, cashier.
  • Demonstrated strong multitasking abilities.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
  • Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.

Education

No Degree - English

Cuyahoga Community College
Cleveland, OH

High School Diploma - All Requirements Needed To Graduate

Avon High School
Avon, OH
06.2004

Skills

  • Fast Learner
  • Time Management
  • Relationship Building
  • Workload Management
  • Administrative duties
  • Product and service knowledge
  • Team Collaboration

Timeline

Assistant

Cafe Aroma
05.2023 - Current

Sales Lead (Manager)

Sephora At Kohl’s
05.2023 - 04.2024

Server\Hostess

Diner On Clifton
01.2013 - 04.2017

Crew Member

Trader Joe’s
09.2009 - 02.2016

No Degree - English

Cuyahoga Community College

High School Diploma - All Requirements Needed To Graduate

Avon High School

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Mary K. Kearney