Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mary K. Rivers

Atlanta,GA

Summary

Accomplished Project / Program Manager & Product Operations Lead offering expertise in process improvement dedicated to boosting company revenue through exceptional leadership. Certified & Professional Scrum Master. Proven success revamping procedures and increasing efficiency with SAAS product. Highly organized, methodical and skilled at overseeing daily and long-term projects across high-performing teams. Well-versed in planning and exceeding client expectations.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Product Operations Lead

PureCars
06.2021 - Current
  • Drive operational cadence for Product Team through measurement, tracking, and execution of variety of product development related projects and initiatives.
  • Build, track, and help drive detailed project plans regarding sprint completion, product roadmap execution, and other items and ensure to push teammates to achieve all deliverables on established deadlines.
  • Participate in UAT testing for new product launches and feature releases
  • Oversee and regularly present product reporting, product metrics, and roadmap execution information to internal executives.
  • Interface regularly with Engineering, Design, and business teams to gather and help prioritize project and product requirements with product team prior to project creation and tracking.
  • Use data-driven and communication skills to document and present variety of new processes, best practices, product features, and business requirements while ensuring information architecture of product team is streamlined and updated.

Media Project Manager

PureCars
08.2017 - 05.2021

SideCar is a SAAS product within PureCars. Designed as software to be whitelisted to external clients. Prospective customers are digital advertising agencies with an automotive focus and large auto dealer groups with internal marketing teams.
· Served as primary liaison between the SideCar product and a Fortune 500 client relationship
· Responsible for account relationships and day-to-day troubleshooting of agencies and large dealer groups
· Initiated software bug and feature requests to product and development
· Monitored and prioritized JIRA dev cases for overall software stability and client retention
· Demoed product with sales team to potential marketing agencies
· Onboarded and trained clients on proprietary software
· Advocated on behalf of clients' needs with PureCars internal teams

Senior Media Manager, Team Lead Ad Operations

PureCars
02.2016 - 07.2017

• Controlled and facilitated onboarding process of all new Google Ads and Microsoft Ads paid search clients
• Managed volume to ensure Ad Operations team had proper capacity and tools to launch campaigns
• Preempted problem accounts and worked to resolve issues across departments
• Improved onboarding process to certify timely campaign launches and smooth transitions
• Wrote and adjusted SEM ad copy templates according to compliance guidelines
• Strategized with product and development teams to improve second and third releases of proprietary software
• Hired, managed, coached, mentored and advised Media Specialists & Sr. Managers while maintaining organizational policies & standards for onboarding media team

SEM Analyst

PureCars
06.2014 - 02.2016

• Initiated internal company compliance program by researching and maintaining co-op compliance procedures, requirements, and guidelines
• Submitted co-op claims on behalf of all dealerships and agencies for SEM and Display advertising
• Used proprietary software to create and launch new SEM campaigns based on individual automotive dealership goals
• Researched HTML structures of client web providers for development team for future software development
• Enhanced keywords, ad copy, ad extensions, and landing pages for improvement in platform
• Identified reoccurring bugs and helped define improvements to platform for development team

Private Markets - Operations Manager

Emory Investment Management
04.2012 - 03.2013

• Accountable for investment administration, operational risk management, data management, performance measurement, asset allocation, and position-based reporting for private markets portion of Emory University's $5.4 billion endowment portfolio.
• Effectively reconciled capital flows for more than 200 private equity, venture capital, and natural resources investments on monthly basis.
• Left voluntarily to pursue Marketing Technology

First Vice President - Sr. Portfolio Perf Analyst

Atlanta Consulting Group
01.1999 - 04.2012

• Generated monthly and quarterly investment reports worth over $11 billion in assets for most productive, demanding, and respected consulting group within organization.
• Thoroughly evaluated performance for multiple strategies across different asset classes, including separately managed portfolios, mutual funds, hedge funds, fixed income, and foreign currency.
• Managed most substantial and complex foreign currency accounts within department.
• Took charge of completing ad-hoc requests of involved nature for managing directors on demand.
• Played leadership role in hiring, managing, and training new team members.
• Coordinated with money managers and custodians to solve reconciliation problems on trade and reporting issues.
• Developed guidelines and custom blended benchmarks to guarantee appropriate pricing and calculations.

Education

Bachelor of Science - Finance

Siena College
Loudonville, NY
05.1995

Skills

    • Project planning and program development
    • User Experience (UX) Testing & Conversions
    • Certified Scrum Master / Professional Scrum Master
    • Digital Marketing / Search Engine Marketing (SEM)
      • Relationship Building
      • Product Demonstration
      • Team Management
      • Client Onboarding

Certification

  • Google Ads Search, Display, Video, Apps, Shopping, & Analytics Certifications Through 12/24
  • Certified Scrum Master via ScrumAllliance.org
  • Professional Scrum Master via Scrum.org
  • Monday.com Core Certification


Timeline

Product Operations Lead

PureCars
06.2021 - Current

Media Project Manager

PureCars
08.2017 - 05.2021

Senior Media Manager, Team Lead Ad Operations

PureCars
02.2016 - 07.2017

SEM Analyst

PureCars
06.2014 - 02.2016

Private Markets - Operations Manager

Emory Investment Management
04.2012 - 03.2013

First Vice President - Sr. Portfolio Perf Analyst

Atlanta Consulting Group
01.1999 - 04.2012

Bachelor of Science - Finance

Siena College
Mary K. Rivers