Mary K. Smiecinski
Herrin,IL
Summary
Experienced Loyalty Program Associate with excellent customer service, multitasking, and time management skills. Known for providing positive and memorable customer experiences. Seeking a role that recognizes and rewards hard work and commitment.
Overview
17
17
years of professional experience
Work History
GPGS Sales and Guest Support
Hyatt
Omaha, NE
07.2023 - Current
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Aided customers by answering their calls and providing support in areas such as reservation bookings, account inquiries, and various customer service matters.
Sales Floor Manager
Perfectly Posh Boutique
Marion, IL
10.2022 - Current
- Assisted with training, development, and mentoring of sales employees.
- Engaged with customers, clarified inquiries, and provided suitable recommendations resulting in successful sales.
- Facilitated store opening and closing procedures, securing valuables, arming and disarming the alarm system, and inspecting premises for urgent needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Set up new displays for sales and/or promotions.
Trainer
Logan's Roadhouse
Marion, IL
02.2012 - 09.2023
- Educated waiters on menu, memorization strategies, and how to convey information clearly.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained accurate records of trainees' progress throughout the training program.
Kendra Scott Counter Manager
Dillard's
Marion, IL
08.2020 - 10.2022
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Provided information to customers on upcoming promotions, activities, and events.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions, and attaining sales goals and milestones.
- Maintained accurate records of daily, weekly, and monthly sales figures.
Cashier Team Lead
Fazolis
Marion, IL
03.2007 - 10.2013
- Processed payments promptly for customers to exceed productivity standards.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Helped train and develop new talent.
- Put together multiple, concurrent orders during dinner and lunch hours.
Education
High School Diploma -
Grimsby
Murphysboro, ILSkills
- Goal Setting
- Reliability
- Work Planning and Prioritization
- Scheduling and Coordinating
- Problem-Solving
- Stock management
- Staff training and motivation
Timeline
GPGS Sales and Guest Support
Hyatt
07.2023 - Current
Sales Floor Manager
Perfectly Posh Boutique
10.2022 - Current
Kendra Scott Counter Manager
Dillard's
08.2020 - 10.2022
Trainer
Logan's Roadhouse
02.2012 - 09.2023
Cashier Team Lead
Fazolis
03.2007 - 10.2013
High School Diploma -
Grimsby