Mary Kate Morales
Union,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Retail Associate
Liv Breads Artisan Bakery And Coffee Bar
06.2022 - Current
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Utilized point-of-sale system for efficient transaction processing as well as tracking customer purchase history when applicable.
- Wrapped, boxed and weighed bakery department products.
- Reduced inventory discrepancies by maintaining accurate records of products and supplies.
- Reduced wait times for customers, prioritizing and organizing food orders according to order numbers.
- Maintained a clean and organized workspace, adhering to health and safety regulations at all times.
- Contributed to a positive work environment, collaborating effectively with team members across different roles.
- Ensured proper food handling practices were followed, maintaining strict adherence to company guidelines and local health codes.
- Demonstrated strong knowledge of menu items, regularly assisting customers with questions regarding ingredients or allergens when needed.
- Supported overall bakery success by stepping in to assist other team members during peak service hours.
- Promoted a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Offered product samples, answered questions and helped customers find items.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained and operated espresso machines, grinders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged pastries, sandwiches and other food items for customer purchase.
- Initialized conversation with customers ensuring they were greeted and that product inquiries were answered.
- Maintained espresso dial and coffee timers to ensure quality drinks were being served as well as minimizing wastage.
Host/Server
Pho Way
02.2021 - 08.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays, menus and delivery bags, and wrap utensils.
- Replenished food items, sauces and sodas to keep kitchen well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Prepared drinks such as smoothies and lemonades as well as brewing tea and coffee.
Take-Out Server
Bonchon
10.2018 - 01.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Packed orders for take-out, pick-up, and delivery.
- Answered phone calls promptly and accordingly.
- Aided server in bussing and resetting tables to keep dining room clean when take-out duties were taken care of.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies and wrap utensils.
- Replenished sauces, sodas and complimentary sides to keep fridge well-stocked during busy periods.
Education
No Degree - Computational Science And Engineering
Kean University
Union, NJ05.2024
High School Diploma -
Union Senior High School
Union, NJ07.2020
Skills
- Food and Beverage Service
- Dining Room Cleaning and Upkeep
- PPE Guideline Compliance
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Warm and Friendly
- Time Management
- Team player mentality
- POS Software
- Multitasking proficiency
- Task Prioritization
Timeline
Retail Associate
Liv Breads Artisan Bakery And Coffee Bar
06.2022 - Current
Host/Server
Pho Way
02.2021 - 08.2022
Take-Out Server
Bonchon
10.2018 - 01.2021
No Degree - Computational Science And Engineering
Kean University
High School Diploma -
Union Senior High School
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