Mary Kate Robertson
Lillian
Summary
Dynamic professional with a proven track record at Lulus Gulf Shores, excelling in time management and team leadership. Trained new staff, enhancing efficiency and customer satisfaction. Recognized for problem-solving abilities and attention to detail, fostering a positive atmosphere and ensuring high standards in service and operations.
Professional in hospitality with strong background in training and development. Known for fostering team collaboration and driving results. Skilled in customer service excellence, effective communication, and adaptability. Reliable and flexible with changing needs, ensuring smooth operations and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Hostess Trainer
Lulus Gulf Shores
03.2024 - Current
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
- Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
Substitute Teacher
Escambia School District
08.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
VPK Teacher
Big Lagoon Learning Center
06.2022 - 06.2023
- Fostered a positive learning environment, implementing classroom management strategies for effective behavior modification.
- Promoted literacy skills among students with engaging reading materials tailored to their interests and abilities.
- Increased parent involvement by maintaining open communication lines and hosting regular conferences to discuss student progress.
- Enhanced student comprehension by utilizing visual aids and hands-on activities in lessons.
- Strengthened student emotional growth by incorporating social-emotional learning strategies into daily routines and lessons.
Condo Cleaner
Miles of Cleans
03.2019 - 08.2022
- Adhered to safety guidelines and protocols, utilizing proper personal protective equipment and ensuring secure storage of cleaning supplies.
- Assisted in reducing pest infestations through diligent removal of trash and debris from common areas.
- Exceeded expectations in meeting cleanliness standards during inspections and audits conducted by property management or external parties.
- Demonstrated strong time management skills, consistently completing assigned tasks within allotted timeframes.
Education
Master of Science - Psychology
The University of West Florida
Pensacola, FL05-2029
Associate of Arts -
Pensacola State College
Pensacola, FL05-2024
Skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
- Team leadership
Timeline
Hostess Trainer
Lulus Gulf Shores
03.2024 - Current
Substitute Teacher
Escambia School District
08.2023 - Current
VPK Teacher
Big Lagoon Learning Center
06.2022 - 06.2023
Condo Cleaner
Miles of Cleans
03.2019 - 08.2022
Master of Science - Psychology
The University of West Florida
Associate of Arts -
Pensacola State College
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