Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mary Kate Scarniac

Avon,OH

Summary

Accomplished General Manager at BoxLunch with a proven track record of spearheading operational improvements and driving significant business growth. Expert in leadership and team building, adept at fostering client relations and enhancing customer retention. Demonstrated success in financial administration and staff development, achieving a notable increase in profitability and employee satisfaction.

Overview

5
5
years of professional experience

Work History

General Manager

BoxLunch
03.2019 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Customer Service Representative Commercial Lines

Progressive
03.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Assistant Store Manager

American Eagle Outfiters
11.2020 - 02.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Education

No Degree -

Lorain County Community College
Elyria, OH

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Training and coaching
  • Team Leadership
  • Staff Management
  • Customer Relations
  • Training and Development
  • Relationship Building
  • Staff Training
  • Inventory Control
  • Staff training/development
  • Customer Relationship Management
  • Staff Supervision
  • Employee Scheduling
  • Verbal and written communication
  • Staff Training and Development
  • Administrative Skills
  • Staff Development
  • P&L Management
  • Team training and development
  • Motivation
  • Client Relations
  • Schedule Management
  • Staff Motivation
  • Labor Cost Controls
  • Customer Retention
  • Process Improvements
  • Deadline-oriented
  • Strategic Planning
  • Performance Improvement
  • Vendor relationships
  • Employee Development
  • Project Management
  • Consistently meet goals
  • Facility Management
  • Performance Improvements
  • Exceptional interpersonal communication
  • Staffing
  • Performance Evaluations
  • Workflow Planning
  • Purchasing
  • Recruitment
  • Expense Control
  • Networking abilities
  • Interpersonal Skills
  • Business Development
  • Troubleshooting expertise
  • Purchasing and planning
  • Operations Oversight
  • Performance Analysis
  • Project Planning
  • Cost analysis and savings
  • Business Administration
  • Organizational Development
  • Quality Management
  • Sales expertise
  • Cost Reductions
  • Team Oversight
  • Marketing
  • Financial Administration
  • Sales Analysis

Accomplishments

  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Native or Bilingual

Timeline

Customer Service Representative Commercial Lines

Progressive
03.2021 - 03.2022

Assistant Store Manager

American Eagle Outfiters
11.2020 - 02.2021

General Manager

BoxLunch
03.2019 - Current

No Degree -

Lorain County Community College

Similar Profiles

CREATE PROFILE
Mary Kate Scarniac