Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Mary Kate Smith

Mary Kate Smith

Bel Air,MD

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Productive professional demonstrating skills. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of OSHA regulatory safety protocols and practices.

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

14
14
years of professional experience

Work History

Waitress

Waffle House
Elkton , MD
01.2023 - 10.2024
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Prepared checks accurately and processed payments promptly.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented food and beverages to guests at tables.
  • Stocked service areas with supplies during slow periods.
  • Replenished beverages when necessary.
  • Performed basic math calculations when computing bills for customers' meals.
  • Provided accurate change for cash transactions using a cash register system.
  • Organized take-out orders efficiently according to customer requests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Communicated daily specials to customers.
  • Informed customers of daily specials and signature menu items.
  • Took orders for food and drinks and delivered them to guests.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Presented menus and answered questions regarding items.
  • Answered questions about menu items, ingredients, and pricing.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted customers and provided menus.
  • Assisted other wait staff members in times of heavy customer traffic.

Amazon Warehouse Employee

Amazon
North East, Maryland
11.2019 - 12.2022
  • Processed returns and exchanges according to company policy.
  • Received and inspected incoming shipments to ensure quality standards were met.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Operating an order picker and picking items for customers
  • Dropping off items and reloading cage to repeat the process
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used scanners to track parcel information, condition or receipt.
  • Picked, packed, and shipped customer orders accurately while meeting all deadlines.

Education

Some College (No Degree) - Nursing, Psychology

Quinsigamond Community College
Worcester, MA

Some College (No Degree) - Nursing, Psychology

Mount Wachusett Community College
Gardener, Ma

Skills

  • Dining area maintenance
  • Food service etiquette
  • Customer service
  • Waiting tables
  • Ringing up customers at cash register
  • Warehouse experience
  • Operating order picker
  • Team member, stocking shelves
  • Dish preparation
  • Hospitality and accommodation
  • Food running
  • Item promotion
  • Ordering procedures
  • Plate carrying techniques
  • Meal recommendations
  • Safe food handling
  • Team collaboration
  • Cash handling
  • Table turnover
  • Order delivery practices
  • Complaint resolution
  • Food station setup
  • Order taking
  • Bill computation
  • Inventory management
  • Table setting
  • Basic math
  • Dining customer service
  • Handling complaints
  • Greeting guests
  • High volume dining
  • Performance improvement
  • Supply restocking
  • Seating arrangements

Timeline

Waitress

Waffle House
01.2023 - 10.2024

Amazon Warehouse Employee

Amazon
11.2019 - 12.2022

Some College (No Degree) - Nursing, Psychology

Quinsigamond Community College

Some College (No Degree) - Nursing, Psychology

Mount Wachusett Community College

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Mary Kate Smith