Jeremy Wright
San Leandro,CA
Summary
Dynamic Area Field Manager with a proven track record at U-Haul, enhancing dealership networks and fostering robust business relationships. Expert in staff training & development and complaint resolution, demonstrating exceptional interpersonal communication and time management skills. Achieved significant improvements in customer satisfaction and operational efficiency across multiple locations.
Overview
13
13
years of professional experience
Work History
Area Field Manager
U-haul
Oakland, CA
09.2018 - Current
- Developed and expanded the U-Haul dealership network by engaging with local businesses along route.
- Managed business relationships, training, and educating U-Haul dealers on growth opportunities.
- Addressed and resolved customer complaints to ensure satisfaction, and maintain positive relationships.
- Managed financial metrics to drive transaction-based route development.
- Performed regular servicing of U-Haul equipment and displays for seamless operations.
- Streamlined daily processes at various U-Haul locations.
- Managed a well-stocked and maintained U-Haul service vehicle to efficiently distribute equipment along my designated route. Conducted minor repairs and routine maintenance on U-Haul equipment. Coordinated the retrieval of lost, stolen, or abandoned U-Haul equipment.
Installer - Ergonomic Equipment
Office Relief
San Leandro, CA
10.2015 - 09.2018
- Delivered exceptional customer service across multiple job sites, ensuring client satisfaction, and fostering positive relationships.
- Follow detailed installation plans to accurately install equipment.
- Troubleshoot and resolve installation issues and challenges.
- Acquire and apply carpentry skills, including cutting, drilling, measuring, and performing various installation procedures.
- Ensure the safe loading and unloading of products, including carrying merchandise up and down the stairs.
- Conduct post-installation cleaning, including wiping down products, vacuuming, and organizing the work area.
- Adhere to all safety procedures and guidelines on the worksite.
Guest Services
Oakland Athletics
Oakland, CA
03.2012 - 10.2015
- Greeted and assisted guests, providing a welcoming and positive experience upon arrival.
- Directed guests to their seats, and ensured proper seating arrangements according to event protocols.
- Managed crowd control and maintained order during events to ensure a smooth and safe experience for all attendees.
- Addressed guest inquiries and resolved any concerns or issues promptly, ensuring customer satisfaction.
- Assisted with the distribution of event materials, programs, or promotional items, as needed.
- Monitored venue safety and emergency exits, ensuring compliance with all safety procedures and guidelines.
- Collaborated with event staff to ensure seamless operations and a high level of guest service.
Education
High School Diploma -
San Leandro High
San Leandro06-2008
Skills
- Time management and prioritization
- Staff Training & Development
- Strong attention to detail
- Effective Interpersonal Communication
- Sales and upselling skills
- Multi-location supervision
- Complaint Handling and Resolution
- Active Listener
- Multitasking and organization
Timeline
Area Field Manager
U-haul
09.2018 - Current
Installer - Ergonomic Equipment
Office Relief
10.2015 - 09.2018
Guest Services
Oakland Athletics
03.2012 - 10.2015
High School Diploma -
San Leandro High