Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Katherine Coleman

Tallahassee,Florida

Summary

Account Manager with over 6 years of experience in SaaS and retail sales, specializing in enterprise client relationship management and strategic growth initiatives. Demonstrated success in building relationships with C-suite executives, implementing data-driven strategies, and achieving revenue and retention targets. Expertise in onboarding, negotiation, and portfolio expansion through industry insights and proactive engagement. Committed to enhancing customer success, driving solutions adoption, and ensuring sustainable business outcomes.

Overview

6
6
years of professional experience

Work History

Account Manager & Operations Lead

Bayly, Inc.
Thomasville, GA
08.2022 - Current
  • Manage full cycle B2B relationships with wholesale and retail clients, focused on long-term growth and client satisfaction.
  • Lead contract negotiations and vendor agreements across 10+ partners, ensuring cost-efficiency and service delivery.
  • Collaborate cross-functionally with production and logistics teams to meet customer deadlines and quality expectations.
  • Represent company at trade shows and sales events to drive brand awareness and initiate new business.

Account Representative

ISN
Dallas, TX
01.2022 - 08.2022

- Owned relationships with Fortune 500 accounts including Chevron and ConocoPhillips; conducted QBRs and platform demos.
- Closed new business opportunities through consultative sales and client-focused SaaS solutions.
- Delivered executive-level presentations and tailored solutions aligned to client logistics and compliance needs.
- Collaborated with internal stakeholders to deliver seamless onboarding and support during sales-to-implementation handoff.

Senior Associate

ISN
Dallas, TX
05.2019 - 01.2022

- Led enterprise onboarding for large-scale clients managing 900+ subcontractors, emphasizing operational compliance.
- Performed high-volume data analysis to optimize reporting processes and uncover business insights.
- Successfully identified and closed 25+ cross-sell opportunities in existing mid-market and enterprise accounts.
- Supported the sales team in pre-sales research and strategy for industry-specific campaigns.

Education

Bachelor of Science - Accounting And Finance

Florida State University
Tallahassee, Florida
05-2019

Skills

Enterprise Account Management & Retention
Strategic Relationship Building (C-Suite)
Salesforce & CRM Platforms
Data Analysis & Reporting
Cross-Functional Team Leadership
Excellent Communication & Presentation Skills

  • Problem solving
  • Adaptability
  • Upselling and quota achievement
  • Opportunities identification
  • Data analytics
  • Lead development

Timeline

Account Manager & Operations Lead

Bayly, Inc.
08.2022 - Current

Account Representative

ISN
01.2022 - 08.2022

Senior Associate

ISN
05.2019 - 01.2022

Bachelor of Science - Accounting And Finance

Florida State University
Mary Katherine Coleman
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