Mary Katherine Lucy
New Orleans,LA
Summary
Results-driven Member Advocate Outreach Specialist with over 12 years of experience in community engagement and outreach strategy. Developed and executed impactful workshops to educate members on benefits and enhance community awareness. Focused on delivering high-quality member services and efficiently resolving issues.
Overview
31
31
years of professional experience
Work History
Member Advocate Outreach Specialist
MCNA Dental
New Orleans, Louisiana
06.2014 - Current
- Educated members on benefits, coverage options, and provider networks.
- Resolved member complaints and issues through effective communication.
- Assisted members with understanding their benefit plans and coverage options.
- Responded to member inquiries and requests for services via phone, email, and in person.
- Collaborated with dental providers to ensure accurate service delivery.
- Coordinated with internal teams to improve member services and experiences.
- Interfaced with other departments to ensure timely resolution of issues.
- Executed outreach initiatives to promote services within the community. activities such as seminars or workshops to promote services.
- Developed outreach strategies to enhance community engagement and awareness.
- Coordinated educational workshops on dental health topics for diverse populations to improve community knowledge.
- Ensured compliance with industry regulations related to customer service.
- Applied HIPAA privacy and security regulations while handling patient information.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Account Manager /Office Manager
OrthoSynetics
Metairie, Louisiana
01.1996 - 02.2013
- Managed client accounts to enhance satisfaction and retention rates.
- Developed communication strategies with dental practices to ensure effective collaboration.
- Established strong client relationships to promote trust and cooperation.
- Collaborated with dental professionals to enhance patient care and treatment outcomes.
- Educated patients on oral hygiene techniques and significance of orthodontic appliances.
- Removed braces following successful completion of treatment courses.
- Discussed processes, expectations, and duration of orthodontic treatment with patients and guardians.
- Provided guidance to dental assistants on technical procedures during appointments.
Education
Some College (No Degree) - Science
Meridian Community College
Meridian, MSSkills
- Outreach strategy
- Member education
- Community engagement
- Service evaluation
- Attention to detail
- Problem solving
- Team coordination
- Dependability
Timeline
Member Advocate Outreach Specialist
MCNA Dental
06.2014 - Current
Account Manager /Office Manager
OrthoSynetics
01.1996 - 02.2013
Some College (No Degree) - Science
Meridian Community College